PetEdgeReviews of petedge.com

Response from PetEdgeMar 15, 2024

Hi there, we understand your frustration, and appreciate your feedback. We had an issue in our warehouse causing the delay, and unfortunately it has delayed many orders. We apologize for the inconvenience this has caused you and appreciate you letting us know. We are working diligently to get through our warehouse issue and should be back on track soon. Thank you for choosing PetEdge we appreciate your business.

Response from PetEdgeMar 12, 2024

We are very sorry for this experience, and inconvenience. We see you chose the shipping method of USPS and did track the package and it's currently in your state. If you did not receive the tracking number, please give us a call 800-738-3343. Again, we apologize for any inconvenience and thank you for choosing PetEdge.

Response from PetEdgeMar 11, 2024

We agree and appreciate your feedback and understand your frustration. We have had a delay in our warehouse but are working to push through the issue. Thank you for letting us know and we apologize for the inconvenience this may have caused. Thank you for choosing PetEdge we appreciate your business!

Response from PetEdgeMar 8, 2024

Hi there, if you contact FedEx they will rectify the issue and retrieve the wrong package delivered. We will have one of our customer service specialists contact you to see if a claim is needing to be filed. Thank you for choosing PetEdge for your grooming needs we truly appreciate your business!

Response from PetEdgeMar 6, 2024

Hi there, we are sending your tracking information to your email, and showing that you have your order being delivered on Thursday via FedEx. We apologize for the delay and any inconvenience this may have caused. Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeMar 6, 2024

Hi there, we are sending you a catalog thank you.

Response from PetEdgeMar 4, 2024

Thank you so much for providing feedback on your experience, we apologize for any inconvenience this may have caused. If there is any damage or significant loss of product please contact us at 800-738-3343 so we can help to resolve this for you. We appreciate you taking the time to review us, and thank you for choosing PetEdge for your grooming needs your business is appreciated!

Response from PetEdgeMar 4, 2024

Hi there, we are very sorry to hear of this frustration, and also very sorry to see that our agent had told you that posting this review would be the best option, which it's not. We have sent your complaint to our Marketing department, to let them know that you received 11 emails regarding a review, as they are able to track every email going to our customers. We apologize for whatever is transpiring and causing this issue, but our Marketing department will be able to assist with this issue. Thank you for letting us know about this experience and allowing us to find a resolution to the issue. Thank you for choosing PetEdge we truly value your business ♥