PetEdgeReviews of petedge.com

Response from PetEdgeJan 20, 2025

Hi there, we spoke with our support team, and they read a date in error, and sent you an email apologizing for the mistake made on the date however, it worked out well as the support team was able to cancel the item off the order as you were returning the other component. We are sorry for the delay of shipping, and that the product was much heavier than anticipated. Thank you for your feedback we apologize for any inconvenience this has caused. PetEdge

Response from PetEdgeJan 20, 2025

Hi, we can absolutely make changes to your order, we will have our support team connect with you today. In the future we are open M-F 8am to 6pm CST and closed on the weekends. If ever you order something, and it is after our business hours, please email [email protected] and we can handle right away. Thank you for your review and choosing PetEdge.

Response from PetEdgeJan 20, 2025

Hi there, we received the email you had sent to our support team, and they forwarded the information to the supervisor. Our company takes all emails and reviews seriously, and know that everything is reviewed, and handled appropriately. Thank you for your feedback and choosing PetEdge. We apologize for the way that you felt during this order. Thank you PetEdge.

Response from PetEdgeJan 13, 2025

Hi there, we reviewed your account entirely and see you placed the order online and listened to the call on 01/08 too. On the call you had said the set of clippers you ordered were not the right clippers you were thinking it was. When Karime let you know, you would have to pay for the shipping you let her know you figured that. We take our reviews seriously, and when seeing a review like this we dig into the facts, so if we did something wrong, we could rectify it. If there is something wrong with the product received, we most definitely send you a label however, Karime followed all procedures for your online order. Thank you PetEdge

Response from PetEdgeJan 10, 2025

Hi there, we do see that you had 2 of the same orders processed back-to-back, and we did cancel one of them as they were identical. The other order processed normally and is due to deliver today. Thank you for your feedback and thank you for letting us know where we can improve. PetEdge

Response from PetEdgeJan 10, 2025

Hi there, we do see that there was an error with the system causing the delay in processing your order, and then there was an item on backorder that additionally caused a delay. We are sorry for the issues that you had during our processing as this is not the norm. Thank you for your feedback and thank you for letting us know where we can improve. PetEdge.

Response from PetEdgeJan 7, 2025

Hi Madison, we listened to the call and most definitely could hear the frustration with our website, and for some reason you were not receiving the free shipping as you should have for the qualifying items. We did read the email sent to you from support, and they did address the concerns of being closed, and did offer to take care of the free shipping asking you to just email the order # and they would review and take care of the free shipping. We have sent your concerns to our IT Dept. letting them know that you had not been able to order properly on our website. We are sorry for any inconvenience this has caused you and appreciate you bringing this to our attention. Thank you PetEdge.

Response from PetEdgeJan 6, 2025

Hi there, we are sorry that there were issues with the web we are sending your review to our IT department for review. Thank you for your feedback and thank you for choosing PetEdge.