PetEdgeReviews of petedge.com

Response from PetEdgeJan 2, 2024

Thank you so much for providing feedback on your experience, we apologize for the delay of your products and reviewed your order for further information. The remainder of your order is out for delivery as of today, due to the holiday the shipment from our Illinois branch has taken longer to arrive. Your package should be delivered today, if you have any other questions or concerns please don't hesitate to reach out to us! Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeDec 26, 2023

Thank you so much for providing feedback on your shipping experience, we are sorry for any inconvenience the carrier caused with the rough handling. If you notice any issues with your products please don't hesitate to reach out to us as we offer returns within 30 days of receiving your items. Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeDec 20, 2023

Thank you for providing feedback on your experience, we checked with our customer service agent who was assisting you and they have reached back out to you for clarification to ensure you are fully informed. Thank you for your patience as we confirm everything on our end was correctly processed, if you have any other questions please don't hesitate to reach out! Thank you for choosing PetEdge, we truly value your business!

Response from PetEdgeNov 29, 2023

Hi there, we contacted you leaving a message trying to get more details regarding this review. We looked through our emails and weren't able to find your email for any request for a different account but do want to investigate this issue. If you would please call us at 800-738-3343 we would appreciate it.

Response from PetEdgeNov 29, 2023

Hi there, we don't see that you have called into our customer service as we stand behind our products and for certain have a 30-day money back guarantee. We will be contacting you today, as our products are new and sent in the exact boxes as received. We are unsure if something happened with shipping as this is extremely possible. We look forward to resolving this issue with you today, and anytime you feel something is incorrect with the product you received feel free to contact us at 800-738-3343 as we will make certain issues are resolved. Thank you for letting us know of your concerns and we will be contacting you today.

Response from PetEdgeNov 27, 2023

Hi there, we are sorry for the delay however, it does appear that you had items that were on backorder but do show a delivery to your ship to address for today. Again, we apologize for any inconvenience this has caused, and appreciate your patience, and business. Thank you.

Response from PetEdgeNov 24, 2023

Thank you so much for providing feedback on your experience, we reviewed your account for any errors. The change in total came from your chosen freight method and the state taxes, shown before completing your check out. IF you have any further questions for review please don't hesitate to reach out to us at 800-738-3343. Thank you for choosing PetEdge

Response from PetEdgeNov 13, 2023

We appreciate you taking the time to leave us your feedback. We apologize for the confusion. We offer our backorder option for our customers to be able to place an order for an item even if its not available at the time of their order so that they are first in line when that item comes back in stock. We do label each item with either "in stock" or it will give an "expected ship date" for when it is to be a back in stock. We offer an indefinite hold for customers who are willing to wait long periods of time for specific items to come back in stock. Again, I do apologize for the confusion. We thank you for choosing PetEdge.