PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Diane H.
Have not received my order. Could not manage web page.
Response from PetEdgeMar 14, 2024
We apologize for the delay with our shipping, we had an issue in our warehouse and are working to resolve the slow shipping issue. It appears that your item has shipped out, the estimated delivery date is shown as tomorrow 3/15. Please let us know if there is anything further we can assist you with, and thank you for choosing PetEdge!
Linda B.
I ordered a cage last week and it took a week to even ship it? Still don’t have it
Response from PetEdgeMar 13, 2024
Hi there, we are sorry for the experience with our shipping. We had an issue in our warehouse and are working to resolve the slow shipping issue. The good news is that I am showing it will be delivered on Thursday. Thank you for your patience, and thank you for choosing PetEdge we truly value your business ♥
Valued C.
Well it's been 8 days and my order as of yesterday still wasn't processed yet.i was told by customer service that they are behind a few days. Unacceptable
Response from PetEdgeMar 13, 2024
Hi there, you're not wrong, and we completely agree with you! We had an issue in our warehouse that has delayed our shipments, and we apologize that your order was part of this issue. We are working through this currently although it doesn't make up for the late shipment, we want to apologize for any inconvenience, but do see that your order is due to deliver today. Thank you again for sharing the experience, we are doing our best to rectify this situation. Thank you for choosing PetEdge we truly value your business ♥
Valued C.
never received a tracking order the plastic my 4 blade was in is cracked
Response from PetEdgeMar 12, 2024
Hi there, the tracking was sent to the same email used in your Trust Pilot review, it may have gone to your spam, and we are sorry if it did. We do have a 30-day satisfaction guarantee if anything is wrong with your product received. We will be contacting you today for a resolution with your issues and thank you for bringing this to our attention. Thank you for choosing PetEdge please expect a call from us today.
Pampered Pet G.
I place order on March 1, 2024. Received confirmation of receipt of order on March 2. Did not receive any information on shipment until March 8, 2024. Why did it take 6 days for shipment to be processed?
Response from PetEdgeMar 10, 2024
Hi there, we are very sorry for your experience and there has been a delay in our warehouse causing this to happen. We apologize for the inconvenience and thank you for your patience. Thank you for choosing PetEdge for your grooming needs, we do value your business.
Kathy
The shipping took a lot longer than I expected for it to get shipped out. An when it got here it was left at our gate in the pouring rain. Not even in a bag. Just the box. I
Response from PetEdgeMar 5, 2024
We are very sorry to hear about your experience, and your product being left at the gate. If your product has been damaged in any way, please contact us at 800-738-3343 and we will resolve the issue, or feel free to email us at [email protected] and send pictures of your damaged product and we can resolve that way as well. Thank you for choosing PetEdge we truly appreciate your business!
Valued C.
Took from a Monday to Friday to get a shipping label for my item!
Response from PetEdgeMar 4, 2024
Hi there, if we processed a shipping label for you it should've been in your inbox within 30 minutes, it could've gotten stuck in your spam folder. If you ever have an issue receiving a label again, we are more than happy to mail one directly to you or send it again. We are sorry for any inconvenience that was caused, and hope that if the need arises again this is resolved much more quickly. Thank you for choosing PetEdge we truly value your business!
Kathryn H.
Been almost a week and no package, a link for updates was sent to me but it is useless unless you have a legitimate tracking number thru the mail service not pleased
Response from PetEdgeFeb 12, 2024
Hi Kathryn, We reviewed your order entirely and are unsure what happened. Your order was picked and packed and on the truck by 02/06/24. It is coming today according to the FedEx tracking, but we are truly uncertain why the shipping is delayed. We apologize for the experience and hope to provide you better shipping service in the future. We appreciate you bringing this to our attention and thank you for choosing PetEdge for your grooming needs.
