Know Your Pet DNA by AncestryReviews of petdna.ancestry.com

I wish I read the reviews prior to my boyfriend buying from this. We sent it in on December 1. I reached out last month for an update and they said “it could take 5-8 weeks” which is bananas, but okay. It’s February 3 and still nothing. I feel like what was supposed to be a special moment has just been tainted by these scammers. Maybe it’s the universe saying my dog is 100% that b— and I should just leave it at that. Either way. Do NOT use. They also are switching to a new company (or bought out, I skip over the pop up every time I refresh for any update whatsoever only to be disappointed). Either way. Do NOT use.

I mailed my dog's sample 6 weeks ago and the lab never started processing it, saying it must have been lost in mail. Ancestry did offer to give me a new kit but said they would absolutely not process the first one, if for some odd reason it did finally show up. The problem is my first sample was from my dog who was sick and passed away a few weeks ago so I can't get another sample. In addition, when concerned about it taking over 3 weeks to show received, the company said not to worry because it often takes longer. Now, my dog has passed and I can't get another sample and they wont even process it if it does arrive if I get another kit. I would like a replacement kit as I have other dogs and paid $69 for the first one but I had my heart set on knowing what mix my Ranger was. Very long process. Would not use them again. Very insensitive as well.

Save your money, I sent the kit on November 13, 2025 and they extracted the DNA on November 24, 2025 and then crickets. I called on January 16, 2026 to ask what the problem was, they said they would put a ticket in - so to me it says that they lost my sample since they sent me a PDF on my pets data and it had nothing on it. What a rip off

This is one of the most problemic platforms and the worst customer service I've ever encountered. Something went wrong with registration and I can't access my account. There is apparently no way to go back, which fine - maybe I messed up. But we can't even get to that conversation because the customer service bots can't handle requests that go beyond their FAQs. I have been corresponding back and forth with customer service between December 5 and as I write this on January 10, it is still unresolved. I basically had to "pull a Karen" and ask to speak to the manager. Who by the way, did not get back to me. I doubt they even have a manager. An issue happened with my registration, and I keep getting the same verbatim response. It's as if either AI is responding, or a respresentative is copy and pasting a response. The problem is, the response is not helpful to my situation. They are not even responding to my problem with relevance. I knew that there is a strong liklihood that I messed up on the registration. I can accept that my mistake cost me $65. Unfortuante, but fine, I get it. What I can't get over is the amount of time I wasted over the past month trying to communicate an issue with accessing my account without receiving the proper assistance. Choose a different company. If something goes wrong, don't count on them to even understand what's wrong, nonetheless how to make it right.

Originally, I tried to cancel my purchase immediately after buying it after reading other reviews ancestry ignored me for over a week and a half and then shipped the product anyways a week and a half later I decided to try to use the product since I was forced to pay for it. Put my dogs stuff in two months ago still no results no answer from the company scams. They just steal your money that’s why they’re no longer available on walmart.com and other popular sites

If I could give this a zero, I would. The results are laughable. My dog is a terrier mix and it’s clear in a lot of her physical features but this test said she was a poodle/pit bull mix. Are they serious?!? All you have to do is look at her to see these results are wrong. Sad to see that they aren’t honest about their results. It makes me think they used some other dog’s test!!

Wish I could give it a 0. Website worked fine all the way until October 2nd when said analyzing dna and for two days now my page won't load and neither will the support page. As someone above said nothing but an unhelpful bot. Wish my kids would of read the reviews before gifting this to me.

Inaccurate results If I could give a zero I would, I was hoping for a partially accurate test but there test is way off. AI pictures have more of an accurate option then there test. I have a 25 lb small dog /puppy in shape really no extra weight with a large head and their test says it's a chihuahua 87 % and a shih Tzu 13%. If you spending money go do the research other options available along with the negative reviews . This test is so far off and generic , not sure if they had a training class and didn't have the time to review accuracy before sending the results out. Look at Ancestry.com | BBB Better Business it shows a lot.