With Know Your Pet DNA, you can learn more about your dog's breed mix, traits, and matches—all in a single test kit brought to you by the DNA experts at Ancestry®.
Know Your Pet DNA by Ancestry (petdna.ancestry.com) has 27 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Also known as
petdna.ancestry.com
Website
petdna.ancestry.com
Category
Pet Stores
Listed on Five Star Index
2026
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The company replied to 52% of reviews.
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Most recent review: May 2026.
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I mailed my dog's sample 6 weeks ago and the lab never started processing it, saying it must have been lost in mail. Ancestry did offer to give me a new kit but said they would absolutely not process the first one, if for some odd reason it did finally show up. The problem is my first sample was from my dog who was sick and passed away a few weeks ago so I can't get another sample. In addition, when concerned about it taking over 3 weeks to show
received, the company said not to worry because it often takes longer. Now, my dog has passed and I can't get another sample and they wont even process it if it does arrive if I get another kit. I would like a replacement kit as I have other dogs and paid $69 for the first one but I had my heart set on knowing what mix my Ranger was. Very long process. Would not use them again. Very insensitive as well.
CU
customer
Not convinced with the accuracy
We wanted to find out our rescue dog's dna as he's definitely a chihuahua cross. We were told by our vets that jack russell and whippet were in the mix, however ancestry came back with 91% chi and 9% "coton de tulear". Our dog has short smooth fur, large upstanding ears (think Dobby) and a long snout and looks absolutely nothing like the coton (never heard of this breed before - long thick white coat - a bit like a maltese) so don't know where that came from. They had a picture of him from his profile so would see (if they looked) how off they are
Response from Know Your Pet DNA by AncestryMay 1, 2025
Thanks very much for getting in touch with us lately! Thanks as well for choosing our Know Your Pet DNA test to help you learn more about your pup. We're glad to hear that you've received the results, though we do appreciate that they can reveal a few surprises, and we always want to help as best we can.
Right off the bat, we'd be anxious to offer some insight into how your dog's results are calculated. Using advanced scientific techniques, we measure and analyze your dog’s genome at over 700,000 locations (or markers). Then, we compare your dog’s DNA results to our large and unique collection of DNA samples from dogs around the world to identify DNA similarities. We test every sample sent to us multiple times, and we also perform a series of quality checks throughout the testing process to make sure we're providing the best and most accurate results possible. Should our lab find an issue with a sample that would prevent us from providing results that we stand by, our lab will cease the testing process for that sample, and then offer you a free replacement test to repeat the process with a new and viable sample. Adding to this, you may recall registering your dog's test online, and the code used to achieve this will be unique and will only correspond to your dog's sample, which helps to ensure the results will be for your own pup. Even with this in mind, we understand that the results can lead to a few questions right off the bat, and we are grateful for the opportunity to share a great article from our website on the topic of finding unexpected breeds in your dog's report that we hope can help to address any concerns you may have. We'll link this here for your convenience: https://support.petdna.ancestry.com/s/article/Unexpected-Breed-Results-for-Your-Pet
Thanks again for contacting us so we could offer this insight. We hope this can be a big help in clearing things up. Have a great day as well!
