PetcubeReviews of petcube.com

4.1751 reviews
Audio & Visual
555 De Haro St Suite 280, San Francisco, California

Petcube

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petcube reviews

751 approved reviews, newest moderated first

Alissa W.
Apr 3, 2022
My issue was resolved the same day
My issue was resolved the same day! I reached out to pet cube because I couldnt get the chime to stay off. Couster service reached out to me the same day with in idea that might work. It worked. When I responded to let them know it worked, they replied with why I wasn't getting it to stay off. Great costumer service! I also enjoy and use the petcube product almost daily, as the quality of the video feed is pretty clear.
Response from PetcubeApr 4, 2022
Hi Alissa, We are grateful for your support, and we highly appreciate your feedback on the product and our service. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Erin M.
Apr 1, 2022
Great item and great customer service
Great item! I have one and I've already ordered another. I spoke to Adrian on the customer service chat as I had questions about the motion detection and the subscription plans and Adrian made it very easy for me to see what my options are. Fast connection and great answers.
Response from PetcubeApr 4, 2022
Glad to be of help, Erin! I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
Ross M.
Apr 1, 2022
Adrian sorted my issue very promptly…
Adrian sorted my issue very promptly and clearly, hopefully my issue is now sorted.
Response from PetcubeApr 4, 2022
Awesome news, Ross! I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
Robert L.
Apr 1, 2022
My cam failed after a couple of months
My cam failed after a couple of months, the team was able to get me a new one shipped out the same night. Thank you for the help!!
Response from PetcubeApr 4, 2022
Hi Robert, We are grateful for your support, and we highly appreciate your feedback on the product and our service. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Sunita S.
Mar 31, 2022
Online Vet Subscription
I signed up for online vet, being a first time dog parent and not knowing how to respond to a sick puppy ( with vomiting and diarrhoea) in the middle of the night. While I loved the concept of contacting a vet anytime and receiving consultation, I also realized that for a very young puppy whose symptoms could lead to dehydration, there is no substitute for an actual trip to the vet. This is not a reflection on the quality of professionals at online vet, but purely based on the specific circumstance involving a young pup whose symptoms could mean anything from a one-off ailment to something more grave that requires hospitalization if left unresolved. Turns out it was a good call to take my pup to the vet (even though I was advised to wait for 24 hours by online vet) since my puppy had to receive treatment for giardiasis. That said, I do think the online vet would be a good choice for people who don't live close to the ER or a Vet clinic and want a quick consultation on what the next steps should be. I contacted support to let them know I would like to cancel my subscription based on my experience the agent was very professional and the whole process was hassle-free!
Response from PetcubeApr 4, 2022
Hi Sunita, Thank you for your feedback and we hope your pet is well. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Violet
Mar 30, 2022
Easy set up
I reached out to Petcube Support for help setting up my device and found them to be really helpful and prompt in responding.
Response from PetcubeMar 31, 2022
Hi Violet, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Miss M.
Mar 30, 2022
I bought a pet cube and works…
I bought a pet cube and works great...customer service was a 10
Response from PetcubeMar 31, 2022
Hi, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
M.B
Mar 29, 2022
Agent was helpful and clear with…
Agent was helpful and clear with instructions.
Response from PetcubeMar 31, 2022
Hi, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

PetcubeReviews of petcube.com

About Petcube

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PetcubeReviews of petcube.com

Petcube reviews

My issue was resolved the same day

Great item and great customer service

Adrian sorted my issue very promptly…

My cam failed after a couple of months

Online Vet Subscription

Easy set up

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Agent was helpful and clear with…

About Petcube

About these reviews

More in Audio & Visual, California

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Petcube reviews

My issue was resolved the same day

Great item and great customer service

Adrian sorted my issue very promptly…

My cam failed after a couple of months

Online Vet Subscription

Easy set up

I bought a pet cube and works…

Agent was helpful and clear with…