PetalReviews of petalcard.com

I made a purchase on September 25 for $59.40 from a website that sent me a counterfeit Dermalogica product. After using it once, I had a reaction that required a dermatologist visit on October 18, where I was diagnosed with contact dermatitis caused by the product. I filed a dispute with Petal on October 20 and provided all evidence, including: • A doctor’s note from my dermatologist • Screenshots of my conversation with the merchant • A photo clearly showing the product was fake compared to the real one Despite this, Petal closed the dispute on November 11 without offering any explanation. I requested that the case be reopened and resubmitted all the evidence again. Petal closed it a second time on November 20 — again without explaining how a counterfeit, harmful product sold by a merchant does not qualify for a refund. Petal provided no reasoning, no transparency, and no indication that a proper investigation was done. As a customer, I expected fair dispute handling and basic consumer protection. This experience has seriously damaged my trust in Petal as a credit card issuer. If you find yourself in a similar situation, I strongly suggest filing a complaint with the CFPB.

Terrible card! Stay as far away from this company and its products. They have the absolute worse customer service with limited hours, limited resources and, their representatives are subpar at best. They don’t take any other forms of payments other than bank information. If you ever want to do a balance transfer to another account, they have made that pretty much obsolete. They give no rewards, they give you service fees, their interest is ridiculous and, they offer nothing more than a small credit line. The only thing they are good for is building your credit if you have bad credit or you’re hurling your credit but even that is awful because their reporting is backed up by like 2 to 3 months. Absolute horrible product and a waste. There are other companies out there that do a better job at helping people with less than favorable credit build up their credit with less nonsense to deal with. Stay away!

Totally unusable website. Have tried phones, PC, with different browsers and ISPs and still, website just won’t work. Keeps kicking me back to login and hangs on the few pages I could get to load.

I got approved but never received my card. I sent emails but no response, then they closed my account. I would stay away from this card. Janky.

Such bad hidden fees and horrible service

Horrible customer service and ridiculous policies. My card expired and they refused to ship to PO Boxes claiming it as “not secure” when it’s under a lock under the supervision of the post office when regular mailboxes are easily stolen from.. They don’t give a crap about rural areas that can’t get mail delivered. Took weeks to get any kind of response from customer service and my questions were never fully answered. I had to email multiple times to get anything back. Completely unprofessional.

The worst card I have ever had. I wish I had enough to pay it off and close it and definitely will when I can. The interest charged depends on the amount you pay. It will allow you to pay the minimum due, however, between the interest and their $8 per month fee (which started AFTER I had the card), you will find it only leaves a few dollars left available. The rest goes back to them. For example, a $35 minimum due minus an $8 fee per month minus interest charges will leave you with about $7 available. Basically, you're left paying monthly and may have enough for a very small purchase once or twice a year. Avoid this card unless you want to just give away money.

I filed an application including my banking info which was mandatory. Fir an email back saying they needed more and to call etc which I did. They couldn't help me and seemed confused as to why I was calling. Have emailed several times with no response.