Pet SupermarketReviews of pet-supermarket.com

Store number 249 on highway 92 Woodstock Ga 30188. Hours 9:00 am. They never are open it is now 9:20 am Friday and still not open. I have seen 20 folks potential customers come an leave. 4/12/2019 setting in front store hours posted still not open need get reliable staff.

I am disgusted, I ordered some advantage cat flea treatment, about 2.5 months ago, I messaged within 2 to 3 weeks to say I still hadn't received my order, I had to go and buy it again, why should they offer cheap prices, well not that cheap there's other companies that charge the same amount, but I trusted them, the first review I put on here they claimed I'd never messaged them, I've got email receipts to say thanks for your message, someone from customer service will be in touch, yet still no one has been in touch, I am fuming, I have severe disabilities, I don't have much money, I love my cat but I cannot afford to keep replacing flea treatment so I'll have to rehome her which is shocking,, NEVER USE PETSPERMARKET it's a total scam

AWFUL AVOID AT ALL COSTS I ORDERED CAT FOOD ON THE 2ND SEP ITS THE 10TH AND NOTHING NO CAT FOOD DELIVERED. SENT 3 EMAILS AND NO REPLY. IF I COULD GIVE NO STARS I WOULD.

Placed my order nearly 3 weeks ago and still not received it, says delivery is 3 to 5 days so that's a lie! The tracking service does not work says invalid code when try it, contacted customer services last week they say they will resend parcel (I don't think it was ever sent out) and I'm still waiting, very poor service and website not very good when searching for items. These problems will put me off ordering from this company ever again.

My experience with the Pet Super Market in Hickory was uncivil. The manager there seems to be a know it all and has an heir of her that’s has to prove how much more she knows than you and seems very competitive other than a great girl with satisfying customers and wants repeated business. I had the most horrific, embarrassing, degrading experience there for my last time. Each time that I would ask for someone’s help, she ended up taking over and tried dominating me at each visit. Each thing I said, she would come back to prove she knew more. It was embarrassing and pathetic to stand there and deal with her. I will never ever go back to this store over the humiliation she put me through. I demanded that I didn’t want her to help but she insisted by saying her staff works for her. You know you’re not going to like ever person you have an encounter with, but most of the time I do. This girl is on my “mean girl bully” list. I asked her where she was from, hoping to find some answer as to why she mistreats me.. she replied Russia with a smirk. I have met other people from Russia who seemed to be so pleasant. Not this one. This store has lost my business and it’s only a few minutes from home. I will drive and pay for better service and friendlier people before I am disrespected and put through such stress in life. Life’s too short for someone to try and bully and think you will stand around for there insecure jabs. I enjoy my life and I surely don’t need to patronize a store that doesn’t bring assets to it.

Do not use as never recived order and they do not tell you item is out of stock. I had to phone and ask for refund. AWFUL!!! AVOID!!

Over a year this company has been providing shocking customer service! You order and then never receive it even though you pay for 1-3 day delivery at a cost of £2.99. Then your out of pocket while your waiting for a refund with no communication at any point to say if the refund has been processed. If you call your on hold for half an hour before you speak to someone who says yeah that’s not right, let’s process a refund, not even an apology. Not sure how this company is still trading it’s so bad.

This is a bad company i am still awaiting my order i placed since 19th december 2017... they take your money then no delivery i tried to ring sereval times without success. and they dont reply to my emails my cat has now ran out of food i will never use them agian i just want my money refunded then i can buy else where .... there is no excuses pet supermarket for all the delays you should employ extra staff for all the problems you are causing to your customers