PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
personalhour.com
Website
personalhour.com
Category
Fitness & Weight Lifting
Location
Dublin, Ohio
Listed on Five Star Index
2026
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The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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The team was very communicative about my purchase and what to expect. Delivery was with Estes and they helped bring the crate to my door and opened the lid to ensure my new reformer was not damaged. I would say the videos weren’t as straight forward because I felt like I needed to search for the correct ones in the app. If the videos had a filter option so I can only focus on set up rather than all of them at once, this would be awesome. Completely love my reformer and hope to have more consistent new workout videos in the app!
Response from PersonalHour Pilates USOct 13, 2026
Thank you so much for your feedback Melicah! We take these considerations very carefully and want to thank you for your tips! We are also so glad you had a great experience overall with both your service and delivery! thank you!
RH
Rebecca H.
Great Customer Service
The sales person was so kind and helpful! Since I was there on a Saturday, I couldn't actually leave with a reformer. But he guided me to exactly what I was looking for! The Zous Pro is the perfect reformer for me. I'll be going online and ordering it soon and will definitely drive back to Columbus to pick it up on a weekday!
Response from PersonalHour Pilates USOct 13, 2026
We are so glad you found the perfect reformer made just for you Rebecca! thank you for all your kind words and we are pleased to help in any way! thank you!
ST
Stephanie
So glad I purchased my reformer!!!
I was very excited to discover Personal Hour Pilates when I started searching for a reformer to purchase. I have looked in the past and finding an affordable, quality reformer, was always priced out of my budget. I was so happy when I had the option purchase a reformer that was offered at a very affordable price because it had been used in an expo for 3 days. This is not only of excellent quality but it came with a jump board, long box and other items that are included with other companies. I purchased my reformer on line directly through Personal Hour, I received updates from the time of purchase to the time of delivery, the whole process took about 3weeks. It arrived well packaged and I watched a quick video on setting it up, (my husband and son had to get it out of the crate for me). The process was easy peasy, I had it set up in less than 30mins. I am enjoying the instructional classes that are offered through Personal Hour, they are great for learning basics.
If you are looking for a quality reformer you should check out Personal Hour.
Response from PersonalHour Pilates USOct 13, 2026
Wow! We are so pleased to hear about your easy and fast process Stephanie! thank you for your kind words! PersonalHour wishes you the best with your reformer! Thank you!
JF
Julie F.
Don't wait!
I put off buying a reformer because I was worried about quality/delivery/service, and then I found Personal Hour. The entire experience was great. They recommended the reformer, kept in touch through delivery, and when it arrived it took maybe a half hour to set up. Quality is great, and I have already passed along the recommendation to a friend. Great all the way around!
Response from PersonalHour Pilates USSep 4, 2026
Wow! We are so glad to hear your experience here at PersonalHour was nice and easy! Thank you for all your kind words and feedback Julie! We hope you continue to enjoy your reformer and workouts!
MS
Medium S.
I was super nervous about buying…
I was super nervous about buying online… It turned out to be a great experience and product. Easy to assemble
Response from PersonalHour Pilates USSep 4, 2026
Thank you so much for your feedback! We are so glad to hear your experience here at PersonalHour was a great and easy experience!
DW
Delaney W.
I love my reformer
I love my reformer! It shipped very quickly and arrived in great condition. The assembly video made everything easy. I’m using it a lot more often than I was going to take classes.
Response from PersonalHour Pilates USSep 4, 2026
Wow! that's so great to hear Delaney! Thank you for your feedback and we are so glad to hear you are enjoying your workouts and reformer!
JW
John W.
My wife began her pilates journey about…
My wife began her pilates journey about six or seven months ago and her desire to do classes was outpacing the budget and time to visit the studio. We have a full house and a garage that is already full of other fitness equipment so we wanted to find something that would be compact enough to tuck away in our bedroom when not in use. I was initially concerned that any device we considered would either be unaffordable, too large, too compromised, or otherwise too "cheap"... Any reformer would need to be good enough that my wife still wanted to use it (vs the studio equipment) but somehow also be compact and affordable enough to fit into our home.
After looking for a few weeks we ultimately decided that Personal Hour had a strong product stack that allowed us to find the price point, design, and fit/finish that would likely satisfy our needs. It shipped quicker than expected, in a surprisingly compact and sturdy shipping container. It took longer to open shipping container than it did to assemble the machine. Everything was perfect, I was able to move the unit upstairs on my own (I won't say it was EASY but it was manageable). It rolls on wheels well enough even on our carpeted floor that my wife doesn't struggle to bring it out and put it back in it's resting place. It's clear they made the right decisions to make the unit compact without reducing it's core functionality, it's sturdy, exceptionally well built, and only gives the impression that it's going to last for years. There are cheaper options, there are more expensive options, but we found Janet La Force Plus to be the right balance of not too spendy, not too cheap, and just right for us. The wood work is beautiful and it doesn't feel out of place standing against the wall when not in use. Would highly recommend anyone looking for a studio quality reformer for their home to consider the brand. You get what you pay for and this one struck the balance for us.
Response from PersonalHour Pilates USSep 4, 2026
Wow! Thank you so much for your feedback and kind review John! Here at PersonalHour we strive to have affordable but yet very sturdy and accessible reformers for everyone's needs and preferences. We hope you continue to enjoy your Janet la force and if you have any questions or concerns please feel free to contact us!
JR
Jeff R.
The value is excellent
The value of this reformer for what you pay is excellent. All the accessories, construction, mobility, and delivery was excellent. The communication on delivery was great - it was a lot of wood packaging and a pallet that I had to pull apart and discard, but that is nitpicking. Overall great experience and the product is excellent.
Response from PersonalHour Pilates USSep 4, 2026
Thank you so much for your feedback Jeff! We are very glad to here your enjoyment of our reformers! If you have any further questions please feel free to contact us!