PersonalFuryReviews of personalfury.com

Fast shipping, notification emails, quality product, follow up after receiving.

All my purchases have been fantastic! Great gifts look fabulous!

Absolutely perfect. I ordered an 11oz mug, you left paw prints on my heart and received it 11 days later. For a personalised item I found that exceptional. I would definitely order from personal fury again highly recommended. Great quality product.

I order my product a month ago and still don’t have it. The status of my order has never changed since the day I ordered it.

order has not arrived to date

Got my second dog mom sweatshirt and I just love it. I got the medium and it fits just right. I have had multiple compliments on it. Thank you PersonalFury for a job well done

I ordered a mug on Nov 22 2022. Delivery date on the website was Dec 1, 2022. This was supposed to be an international shipment and even this was supposed to be a Christmas gift, I thought I have plenty of time. However, item was only shipped on Dec 1. In UPS tracking, there was an update that it left the US on Dec 3. I followed up in about a week, got a cold response that item is considered lost if there are no updates within 14 business days. I followed up after 14 business days (around Christmas) asking for the refund, received only vague response that they'll see if "refund is approved". No response to any further follow ups and after ~2 weeks they respond - hey, your item suddenly appeared in the customs of my country. From Dec 3 until Jan 7 no one in the world new where the item was. On Jan 7 item arrived at customs. Admitting that they failed, PF offered me to refund the shipping expenses and wait for further updates from customs. I reached out to customs proactively after a while since there were no updates, but they couldn't provide any decent information. Then a couple of days later when I once again reached out to PF, they claimed the item is being returned to them asking me to find out all the details although I provided them with the contact info (really??). Long story short, someone on their end (either PF, UPS or whomever) failed to put my full address as well as my phone number in the tracking system; customs needed more info, but couldn't reach out as they had no proper contact information. Their T&C indicated they commit to deliver internationally within 30 days (I can't find it right now - probably was changed), so they failed anyway and still doing anything they can to avoid refunding the money. It's been almost 2.5 months since I placed an order and I am still waiting for resolution. I encourage everyone to stay away from this sham. Update: Since the original item was lost, they gave me another tracking number. They just decided by themselves to send a replacement back in December even though I was already clearly asking for a refund instead. When I asked to explain on what grounds have they decided to send a replacement instead, they rudely responded that I either pick up this item or get nothing at all. STAY AWAY FROM THEM AT ALL COST.

the product itself was really great but the shipping was very very slow--three weeks or more isn't a good thing!