Tim C.
Support non-existent for my seemingly trivial issue
Support is reason for low rating. I admit I have not explored all the capabilities, but the early inability of my account from USAA to sync properly and the lack of any action to resolve, means I can't ever get a picture of my account. Only when I ask about status of resolution, do they respond with "we are investigating". Issue was present 5 months ago. I notified them of the issue 2 months ago. No resolution and no correspondence or status. USAA is not a small institution, and USAA is known as a remote access friendly company. So keep this in mind, that if issue does arise, you may not get adequate support.
Response from Personal CapitalDec 7, 2021
Hi Tim, We are sorry to hear you are having aggregation issues with your USAA accout. These syncing issues are unfortunately dependent on the institution, but our team is working on finding a resolution as quick as possible so we don't disrupt your service. Thank you for using our free tools!




