Perry's Steakhouse and GrilleReviews of perryssteakhouse.com

Our son and daughter arranged an evening out for my husband and I on our 48 wedding anniversary. They made reservations at Perry's and we were picked up by a limousine to and from the restaurant. The place is very nice, upscale and polished. Our waitress was nice but seemed a little nervous. She was so soft spoken that we could barely hear her over the music and noise. This was not a place for a quiet evening. My husband and I also had to speak loudly to hear each other. At times it seemed chaotic but people overall seemed to be enjoying themselves. My husband ordered the pork chop dinner which was recommended by our driver. It was very tender and my husband loved it although I thought it could use more seasoning. I had the 6oz filet mignon. I ordered it well done but was not expecting it to be charcoal-burnt and dry. We also had the three cheese mac and cheese, which was good. The salad had so much salt and pepper we couldn't eat them. This dinner was supposed to be a nice treat but it fell far below expectations. After we finished dinner, we met our driver on Olive Street. As we tried to enter the car, a traffic director started screaming at us and our driver, saying that we were holding up traffic which we were not. He said patrons could not be picked up in that location, even though several other cars were doing the same. He instructed our driver to drive away and leave my husband and me in the street. The officer motioned as if to produce a gun or taser and we quickly got into the car and the driver drove away. This officer (a middle-aged, short, plump, black man) was so rude and apparently had some type of complex as he felt the need to escalate a situation that could have been remedied with manners and gentle instruction. If what we did was such a violation, signs should be placed around the restaurant so that patrons can clearly know how to catch rides/taxis. We will not be returning to this restaurant. If I knew the traffic directors name and supervisor, we would've reported him.

My recent visit to Perry's Steakhouse and Grill left much to be desired, particularly in terms of food quality and refund processing. Upon calling to inquire about their crab cakes, I met with a polite receptionist who seemed concerned about my main interest and took my order. Upon arrival, I experienced a brief wait before being greeted by a waitress who presumed my name directly, a nice touch that initially impressed me. However, the charm quickly faded as I received my food within moments after taking it to the car to inspect and fulfill my craving. Disappointment struck when I discovered that the crab cakes, which were the highlight of my visit, were nothing more than two minuscule, overcooked patties. Despite my reluctance, I took a bite only to find the taste even more disappointing than the appearance. Deciding to voice my dissatisfaction, I requested a refund for the remaining uneaten portion of my meal. What followed was a frustrating 45-minute ordeal, during which the manager, Matthew, claimed he was unable to process a refund due to some obscure "code." Despite my insistence and frustration, my request was unfulfilled. Eventually, another manager intervened, but even then, the situation was not resolved to my satisfaction. The lack of a proper refund process reflects poorly on Perry's Steakhouse and Grill, leaving me feeling awkward and dissatisfied. Amidst the disappointing experience, one shining aspect was the valet, Scott, whose polite and considerate demeanor elevated the overall ambiance of the restaurant. However, even his exemplary service couldn't salvage the overall disappointment of the terrible crab cakes. In conclusion, Perry's Steakhouse and Grill needs to prioritize improving their crab cakes and refund processing procedures. Until then, I cannot recommend this establishment to others, as my experience left me thoroughly unsatisfied. P.S. I did in fact, receive the refund requested. I am now satisfied and may opt for a salmon dish next time I consider Perry's decent service and atmosphere. Big thanks to Scott the valet man. He was the best. Respectfully AJ