PermobilReviews of permobil.com

F3 Corpus steering issue not acknowledged or corrected after 3 years

removed a needed device off the market with no alternative solutions. They also proceeded to delete any negative comments on their social media

I wouldn't even give them 1 star! Purchased a smartdrive with speedial in September 24, delivered 23rd October and on the 11th November it started cutting out. Had it refitted but still not reliable. 27th February we read about a recall on dial, by then we had had several accidents due to issues that caused the recall. To this day no one from Perimobiol has told us about a recall!!! 28th August we were told 2 weeks for replacement, now in Novemebr and guess what, no replacement!!! 4th September case being escalated, and yes, you guessed it, still no response. Had a device that met our needs 127 days, now have a device that doesn't match our needs 252 days and counting!!! Need a refund so we can purchase a reliable mobility device. Perimobil are ruining lives, even though they state they have 'a strong focus on improving the daily lives of people with disabilities'

The Henningsson brothers were absolutely amazing at the Houston Abilities Expo at NRG. They were kind, quick, suggested fixes my sister didn't even know were available. Can't thank them enough for making my sisters day.

I deal with Permobil UK. My MD hasn't neen fixed for years nor has my software been updated. I’m extremely disappointed with the level of service and responsiveness from Permobil. As someone who relies on my wheelchair daily, I expect timely support and communication, especially when it comes to repairs and maintenance. Unfortunately, that has not been my experience. Requests for help are often ignored or delayed without explanation, leaving me feeling completely unsupported. A mobility device isn’t a luxury — it’s a necessity — and being left without reliable assistance is not only frustrating, it’s unacceptable. Permobil needs to seriously reconsider how it handles customer service and support for those of us who depend on their equipment. I hope to see real improvements, but right now, I can’t recommend them based on my experience.

Below is a copy of the email that I sent Amy Hale at NuMotion(where I got the Permobil M3 from) . ----------------------------------------------------------------- Hi Amy; One day last week when I was backing out of a medical transportation van the front wheels of my chair turned quickly and I almost went of the edge of the lift. I had told you that I have had a lot of problems with the front wheels turning all the way, even when I turn them a little bit. It is dangerous. I've been turning in the elevator where I live and I try and turn slowly but at a certain point the front wheels turn all the way. I have squashed my feet many times because of it. I have been driving into a doorway and hit the edge of the door jam and bent the joystick. It's dangerous and rather that break the chair or my body, I am parking this chair and not use it. It's not safe for me to use. Even if I have to pay out of pocket to fix whatever on my old chair, at least it's safe to drive. I also know that I have requested longer armrests for my PerMobil chair, forget ordering them. I refuse to use that chair any longer. It's to dangerous and before I get seriously hurt, I'm going to stop using it. Thanks, David Hackett

Customer services very bad, they don’t care about their customers, leave them high and dry, this is our first experience with them and they are horrible, called many times, sent many emails to their representative and to the company no response, stay away from them unless you are looking for headache

Wow, I can't believe how many people are having trouble with this wheelchair. I thought that I was the only one. I'm having the same problems as everyone. The head control is impossible to work with, and the batteries won't last for two months. Thank you so much for sharing this information.