PermobilReviews of permobil.com

They command far too high a cost, the individuals they make equipment (disability aides) for, their target demographic, cannot afford the products or the repair and maintenance. Speaking on the subject of repair, whoever they sent out didn't do a proper repair so we had to fix it ourselves. I noticed how they rigged things and did no cable management in the back of the chair so the user can get hung up. Maybe there's a firmware that needs to be updated but the chair just errors and we have to shut it off. Due to our maintenance, everything is properly lubed where it should be, and the arms of the chair only break a couple times a year (there are major design flaws). The product is way better than nothing but they really need competition, it's kinda monopolistic for them to charge so much, and not do a clean job on top. They're STILL using lead acid(heavy, short life cycle of charging, and inefficient) batteries when we have better battery tech. If they have implemented lifepo, the user of their product would never have to worry about the cell losing memory or ability to hold charge because of going dead. The fact that wheelchair users are having to limit their distance traveled because of an old battery tech is really sad.

Customer service and follow up for repairs is very difficult. Won't return calls. Watch out for their distribution company Mobil Rider.

I received my permobil last April, Still a big headache. Been waiting for my arm wells. Service is horrendous. Still get stuck on a daily basis. New f3 model. Well into 7 months my new chair is in my garage, replacing it with the old chair, not any better but more reliable.

I purchased a Tilite chair last year – a Permobil product, and had a very poor experience. My previous two chairs were the same model and fit perfectly, no complaints. I asked the sales rep to order it exactly the same. When he delivered the chair I pointed out differences, but they seemed minor at the time and I wasn't forcefull enough – I should not have accepted delivery. After using the chair I quickly realized the significance of the poor fit and contacted the rep back – who said he would stop by to address the issues but never did. They had their money and didn't want to own the problem. I contacted customer service at Permobil and they didn't respond either, so this will be my last Tilite. The poor rating is not for product quality but for poor customer service from their authorized sellers and a parent company that just doesn't care. The reseller that provided my chair was Medical Solutions of Arkansas.