Rob E.
horrible experience
The process was fairly simple up until the week before closing. The loan officer assured me that Friday (closing day) everything would be ready for closing and that i did not need to send anymore documentation. During the closing weak the loan officers were very unresponsive to my e-mails and found myself having to keep contacting them for updates. The day before the closing it took them (loan officers) four hours to tell my realtor and I where the closing would take place and what time. The day of closing the title companies systems went down and I was told early that day by my realtor that I would more than likely not close that day. The loan officer then told us to be at the closing, it was still going to take place. After a brief conversation with the title company they were still waiting on the loan officer to send the closing paper work. Long story short he sent the paper work too late, even after assuring me he would send them in a timely fashion. I did not close that day. I took time off of my federal job that I don't have, because i just started. I had to cancel my furniture deliveries that weekend, cable installation and I had a lot of people who were ready to help me move. It was a complete waste of time and competently unacceptable. Closing day is a day I've spent multiple deployments to Afghanistan and Iraq for. It was supposed to be a special day, and it was totally ruined with lack of transparency by the mortgage company. It is 3 days passed the closing date and I am still waiting for the "loan to fund". I still don't have the keys to my house, and nobody at the mortgage company has bothered to call or email me to let me know what is going on. I would never recommend anybody to go with this company.
Response from PERL Mortgage, IncJun 26, 2018
Hi Rob! We wanted to express our deepest regrets that your loan process was less than ideal so close to the finish line. While technical issues on behalf of the title company are out of our control, we do understand how frustrating these issues can be. We are happy to hear that you otherwise had an enjoyable experience with Perl! We would appreciate the opportunity to discuss the series of events that occurred on your closing day with you in order to better understand how we can improve customer experiences in even the most adverse situations. Please reach out to someone on my team at 773.413.6212. Thank you, Ken Perlmutter, President




