PERL Mortgage, IncReviews of perlmortgage.com

Response from PERL Mortgage, IncOct 2, 2018

Hi Customer, Though technical difficulties are outside of our control we can understand how frustrating they might be. We’re so sorry that your loan process coincided with your processor’s phone issues and glad that your loan officer was able to close the gap in communication! If you’d like to discuss further please reach out to someone on my team at 847.859.0522 x7217 Thank you, Ken Perlmutter President

Response from PERL Mortgage, IncSep 28, 2018

Hello Octavio, We’d like to express our sincerest regrets that you didn’t feel communication with your Perl loan officer was sufficient. We’d genuinely like to receive your input on how we can improve the Perl experience. Please reach out to someone on my team at 847.859.0522 x7217 Thank you, Ken Perlmutter President

Response from PERL Mortgage, IncSep 14, 2018

Hello Alexandra, We’re so sorry that you were kept waiting at your closing! There are so many parties involved and pieces that need to fall into place before a closing can begin, but we understand how frustrating that must’ve been. It is fairly typical that signatures are required at closing and we do our best to communicate expectations to our clients prior to the closing. We do always value hearing feedback from our clients on how we can improve our customer service. If we could discuss the matter with you directly we’d certainly appreciate the opportunity. Please reach out to someone on my team at 847.859.0522 x7217. Thank you, Ken Perlmutter President

Response from PERL Mortgage, IncJul 16, 2018

Hi Heather, We’re so glad to hear such positive feedback about Kevin and Anna, but disappointed the rest of your experience didn’t fall in line. While expedited timelines can complicate the loan process, we still strive to make every experience with Perl a smooth one. We’d certainly appreciate the opportunity to discuss further and find out how we could’ve made your experience better. Please reach out to someone on my team at 773.413.6212 Thank you, Ken Perlmutter President

Response from PERL Mortgage, IncJul 9, 2018

Hello BB, Due to the limited name displayed, we can’t narrow down which transaction might've been yours. We would love the opportunity to get your feedback and find out from you how we could’ve better helped you through your loan experience. Please reach out to someone on my team at 773.413.6212. Thank you, Ken Perlmutter President

Response from PERL Mortgage, IncJul 2, 2018

Hi Jerry! We’re sorry to hear that you had a less than ideal closing and appraisal experience. Typically, the reasons a closing disclosure might change are related to sensitive information so we’d appreciate the opportunity to discuss your transaction with you over the phone. Please reach out to someone on my team at 773.413.6212. Sincerely, Ken Perlmutter President