Sean P.
easy to deal with great customer…
easy to deal with great customer support and clear communication what more do you need Excellent.
Response from PERGOLUX USASep 25, 2024
Thank you, Sean! Welcome to the #PERGOLUXFAM! 🎉

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sean P.
easy to deal with great customer support and clear communication what more do you need Excellent.
Response from PERGOLUX USASep 25, 2024
Thank you, Sean! Welcome to the #PERGOLUXFAM! 🎉
Raffy K.
Very professional and quality service. I am VERY happy with my pergolux. It is chic looking, extremely durable and has great features. The installation team did an outstanding job assembling the pergola together.
Response from PERGOLUX USASep 25, 2024
Thank you, Raffy!
louis
I couldn't be happier with my Pergolux pergola. It's sturdy, beautiful, and exactly what I wanted.
Response from PERGOLUX USASep 25, 2024
Thank you for the recommendation, Louis! Very happy to have worked with you.
Michael S.
Manager called and set us at ease
Response from PERGOLUX USASep 18, 2024
Hi Mike, It sounds like a manager reached out to you with some potential solutions. Please let her know how we can further help via the direct extension she provided. We want to help!
Don K.
We ordered a Sundream 2 earlier in the year. It arrrived in early April and we have been shorted on parts on 3 occasions. Customer service is stepping up to make sure we get the parts. Hopefully all ends well! I will follow up!
Response from PERGOLUX USAOct 14, 2024
Hi Don, As discussed in our last email, all parts have been sent. Please let us know if we can help further. We're here to help!
Mike Y.
Very easy to deal with great product great customer service will definitely buy from again 👍🏼
Response from PERGOLUX USASep 25, 2024
Thanks, Mike! Why settle for one pergola when you can have two? 😉🫶
Jake W.
If you want a product that will last for years to come, Pergolux skydance model is that way to go. The screens are easy to open and close and keeps the rain out and furniture dry. Their customer service was very responsive throughout the process!
Response from PERGOLUX USASep 25, 2024
We think so too! 🥇 Thanks for the recommendation, Jake! It was a pleasure to work with you.
Final T.
I had such an amazing experience with Pergolux. From the top notch customer service to the quality of the pergolux sundream that we ordered, it was such a seamless process. Anytime I had questions it was handled in a timely fashion and everyone was so pleasant to work with. We now have such a beautiful conversation starter when people drive into our yard and see the beautiful addition to our home!
Response from PERGOLUX USASep 25, 2024
Yay! Very happy to hear. Thank you for taking the time to let us know about your experience! We're excited and thankful that you chose us. Enjoy!