Carolyn K.
Love the product
Love the product, it’s so beautiful and perfect for my space. The customer service team is excellent.
Response from PERGOLUX USAOct 14, 2024
Thanks, Carolyn! And we love you. 😍💖 Thanks for stopping by!

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Carolyn K.
Love the product, it’s so beautiful and perfect for my space. The customer service team is excellent.
Response from PERGOLUX USAOct 14, 2024
Thanks, Carolyn! And we love you. 😍💖 Thanks for stopping by!
Richard P.
Great product, service and installation.
Response from PERGOLUX USAOct 14, 2024
Thank you, Richard! We agree. 😊
Ben
My Pergola looks fantastic. The customer service team was very helpful in selecting products, guiding me regarding needed customizations, and offering assistance with logistics. I am very pleased with the quality of the product and ease of installation.
Response from PERGOLUX USAOct 14, 2024
Thanks, Ben! Happy to hear you had a smooth install. 👏
James G.
The delivery was not the best with communication. They kept changing dates on us.
Response from PERGOLUX USAOct 14, 2024
Hi James, Apologies for this - we've undergone a few growing pains before switching carriers. Hoping you love your product. 💖
Eric P.
The product is great and I would highly recommend it. There was some minor issues with parts missing from shipping but reaching out to the customer service team and the support I received was beyond exceptional. I would strongly recommend Pergolux to anyone.
Response from PERGOLUX USAOct 14, 2024
Exceptional is a strong work. Thanks so much for the recommendation, Eric! We appreciate you.
Paul C.
Great Quality Product! Customer service was there every step of the way to answer any questions. Manual was pretty poor. It took several calls to CS to get poor instructions/illustrations cleared up. Build time was a solid 2 days with experienced people due to the hard to read/follow instructions. Hopefully the manual will be fixed to make this a perfect buy/build
Response from PERGOLUX USASep 25, 2024
Thanks for the quality and customer service recommendation, Paul! ⭐️ We've loved working with you. Our C.S. team will be reaching out to get your specific feedback on the manuals. Two days is much longer than our average reported build time, so we'd love to clarify what could have helped move this case along and make adjustments, if needed. Talk soon!
Laurie B.
Melissa is the best customer support. Any questions or concerns, she followed up. It felt more like a retail purchase versus online where after you buy, there is support- unlike on a website.
Response from PERGOLUX USASep 25, 2024
Thanks for the recommendation, Laurie! We love Melissa too - and strive to support every one of our amazing customers. So glad you had a great experience. 💖
Rosemary M.
Ordering and delivery was great! The directions as to how to put it together was terrible. It was only pictures…not explanations. Also several parts were missing; for example the brackets to install the screens! I love the pergola!
Response from PERGOLUX USASep 25, 2024
Hi Rosemary! Thank you for the review, and for your feedback. Please reach out at [email protected] if you have any outstanding concerns in regards to missing parts. We can sort this for you quite quickly. Your experience is important to us!