PERGOLUX USAReviews of pergoluxshop.com

Good customer service and always responded to my questions in a timely manner.

I had a problem with my order due to conflicting information being provided to me by the chat representative over the weekend. I called first thing Monday morning and spoke to Ayana. She was amazing! She literally had the wrong pergola taken off the truck at the warehouse. (I had received my shipment email 2 hours prior to this call) She updated my order with the right pergola immediately so I wouldn't risk an out of stock situation. I recommend always speaking with a representative live.

Shpping for the Pergola through Pergolux was easyseamless, and hassle free. Once the Pergola arr8ved assembly instructions were very straight forward and easy to work. Ordering a second screen was nice and customer service was exceptional

Awesome customer service - helped me tremendously and with patience. Thank you!’

Pergolux is by far the best Pergola around. I looked at all the competitors and they were no better than the Pergolux. They wanted to charge from 2X to 4X more for their product for nothing. When it arrived it was exactly as advertised and easy to assemble, we hired a handy man and put it together in about 5 hours it came in 10 boxes along with led light and heater with nothing missing. Very impressed, by far the best for the money. We highly recommend Pergolux products!!

Axel promptly responded to the issue I called him about and the matter was corrected immediately. I'm glad I chose Pergolux.

I bought Pergolux S2 sundream. Delivery was smooth and they dropped at the spot I need it to be. Material was on good quality. But, mine came with a faulty control box. After many back and forth with support team got a replacement control box. Since, the support team is only reachable through email, the process of getting issue resolved is not faster, although they try to provide the solution.

I ordered the pergola in mid March. It took about a month to receive it and when I did I had multiple damaged parts. I had to file multiple reports, make multiple calls, leave dozens of messages and finally had people call me back. I am now in mid May and still waiting on replacement parts. No communication, no care that I now have very large metal bars that now I have to figure out how to dispose of as they don’t take responsibility for removing the bad parts. I now have to pay for a junk removal company and have not received any help or compensation from Pergolux. For clarification, I have multiple damaged parts that are unusable that are 10 feet long so I have no way to transport them to get them out of my house. For the $8,000 I spent, I expected much more. Definitely not a luxury product or experience.