Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
pergoluxshop.com
Website
pergoluxshop.com
Category
Nature & Environment
Location
Waterbury, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I can’t even get anybody who can answer simple questions on the phone. I had one “specialist” (Elton C.) who I spoke to once that was supposed to be my point of contact going forward. He was supposed to send me some info. Never heard from him again. I tried to contact him again to no avail. I then called the main number and was told a “ specialist” would call me back within hours. It’s been 4 days.
Response from PERGOLUX USAMay 6, 2026
Hi Roger,
I’m really sorry to hear about your experience—that’s not the level of service we aim to provide. I completely understand how frustrating it is to be waiting for a callback and not receive the information you were promised.
Could you please reply with your order number? If you don’t have it, you can submit a request through our Help Centre:
https://pergolux-us.zendesk.com/hc/en-us/requests/new
Once that’s done, please share the ticket number with me here and I’ll make sure your case is followed up.
I’ll also look into your previous interactions internally so we can understand what went wrong and prevent this from happening again.
Thank you for your patience, and again, I sincerely apologize for the inconvenience. We’ll make this right.
PERGOLUX Team
MB
Muhammad B.
I love my purchase.
I am highly satisfied with my new Pergola and love it.
The experience with Pergukux team was amazing 🤩
Response from PERGOLUX USAMay 6, 2026
Hello Muhammad,
Thank you so much for your kind words—we’re really happy to hear that you love your new pergola and are highly satisfied with your purchase!
It’s also great to know you had an amazing experience with the PERGOLUX team. Feedback like this means a lot to us and motivates the whole team.
If you ever need anything in the future, we’re always here to help.
PERGOLUX Team
MK
Monty K.
BUYER BEWARE
BUYER BEWARE! This is a great product and we received the pergola in the correct time frame (fall of 2025), and we love it.
Then we ordered a sliding glass wall and a fixed glass wall in November 2025 to arrive at the end of December.
Never came, so of course I called for an update. Was told the fixed glass wall was available, but the sliding glass wall was backordered so they needed to wait till both were ready to ship and would arrive end of January.
Never came, so I called for an update. Still on backorder till February.
Never came, so I called for an update. Was then told the glass was available, but now the frames were on backorder till March (different information then I was told 2 months before, so I started to get suspicious).
Never came, so I called yet again for an update. Talked to Isaiah (one of the good guys), and I came up with a creative suggestion: could they send me a different color frame that they had in stock? Isaiah did some research and confirmed they could do that! Awesome! They shipped the frames and all the glass within 2 weeks. Shipment arrived through 3rd party shipper (AIT) on April 24...BUT it was just the frames, no glass wall or sliding glass walls. So I called Pergolux for an update that day, and they said they would check with AIT. I continued to call Pergolux 3 times the following week to get an update, and the only answer I ever got was "they are looking into it."
So here we sit literally 6 months after placing the order and we still don't have the glass wall accessories, and we have no idea when they will arrive.
Here's our main issue...as you can see from the above review, at every step of the way, I had to be the one who was checking on our order. If I hadn't called and kept calling, and kept calling, and kept asking for a manager or a supervisor, we very well could be sitting here with nothing and still not knowing what was going on.
Again, we love the product...no question it's high quality. Everyone that sees it loves it! But great day, what does it take to get the glass wall accessories, and can someone at Pergolux take ownership of this situation and see it through to the end, and take the initiative to update us on the progress?!?!
Response from PERGOLUX USAMay 6, 2026
Hi Monty,
Thank you for taking the time to share this detailed feedback. We are very sorry for the experience you’ve had—especially the repeated delays, inconsistent updates, and the need for you to continuously follow up. That’s not the level of service we aim to provide.
We also want to acknowledge the issue with your recent delivery arriving incomplete. I understand how frustrating it is to have waited this long and still not have clarity on the remaining glass components.
You should not have had to chase us for updates, and we sincerely apologize for the lack of proactive communication throughout this process.
We will review your order with our logistics team and provide you with a clear update on the remaining items shortly.
Moving forward, we will keep you updated directly until everything is fully resolved.
Thank you again for your patience—we’ll make this right.
PERGOLUX Team
ST
steviederr
Sundream S2 3M x 5M Pergola and Sunscreens
Quality - 5 Stars
Documentation/Video assembly Instructions - 3 Stars
Customer Service/Tech Support - 5 Stars
Linear motor attachment bracket/assembly - 2 Stars
Had to buy a new linear motor bracket assembly because the white bracket piece broke when installing/testing and had to wait several months for piece to come in (out of stock). Tech said there had been a number of these broken due to user install error. If that many broke, either it needs redesign and/or better instructions. The piston rotated and put too much torque on the white connecting piece, and it broke in two.
I was originally shipped the wrong control box, called and the correct one sent. Made me question if I had the right LED's, heater, etc every time an issue or unclear instructions came up.
There were errors in the printed documentation that I pointed out to Customer Service. The videos while good, were at times ambiguous. Also getting all the extra parts added to the confusion.
Response from PERGOLUX USAMay 6, 2026
Hello!
Thank you for taking the time to share such detailed feedback, truly appreciate it. I’m sorry to hear about the issues you experienced during installation and with the parts you received.
We understand how frustrating it must have been to deal with a broken bracket, delays due to stock availability, and uncertainty around whether the correct components were supplied. You also raise a very valid point—if multiple customers are encountering the same issue, it’s something we need to review carefully, whether that’s in the product design or the installation guidance.
We also appreciate you pointing out the documentation errors and areas where the instructions and videos could be clearer. That kind of feedback is extremely valuable, and we will ensure it’s shared with our product and technical teams so improvements can be made.
We’re glad you reached out when issues came up, but we recognize that the experience should have been much smoother from the start.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you again for your patience and for helping us improve.
PERGOLUX Team
BF
Brad F.
Easy buying experience.
Easy buying experience.
Response from PERGOLUX USAMay 6, 2026
Thank you for your feedback!
LA
Langhammx
So far, so good 👍🏼
So far, everything from ordering, price and delivery has been fantastic. I haven’t had a chance to assemble it yet, my mom had to get admitted to the hospital the day it was delivered, but I’m confident it will be an easy process.
Response from PERGOLUX USAMay 6, 2026
Thank you for your amazing feedback!
DS
Dave S.
Very Polite and helpful
Very Polite and helpful. And patient
Response from PERGOLUX USAMay 6, 2026
Appreciate these kind words Dave, thank you for choosing PERGOLUX!
CP
Charyl P.
Customer service is excellent
Customer service is excellent. Product is sturdy and beautiful. Well worth it.
Response from PERGOLUX USAMay 6, 2026
Thank you Charyl, we really appreciate your review!
We’re glad to hear you’re enjoying your pergola and had a great experience with the PERGOLUX team.
