PERGOLUX USA Reviews | Read Customer Reviews of pergoluxshop.com

PERGOLUX USAReviews of pergoluxshop.com

4.5612 reviews
Nature & Environment
Waterbury, Connecticut

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PERGOLUX USA

About PERGOLUX USA

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.

PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pergoluxshop.com
Website: pergoluxshop.com
Category: Nature & Environment
Location: Waterbury, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PERGOLUX USA reviews

612 approved reviews, newest moderated first

Gaurang Z.
Jun 9, 2026
Product is good but not customizable
Product is good but not customizable Not cheap product eighter, It was very hard to return was given different return policy Upon actual returning, they were different from original. Nightmare returning the produce and getting money back. Its numerous phone calls and email so far from my side. Product have been returned for more than 3 weeks and still waiting to get the money back
Response from PERGOLUX USAJul 7, 2026
Hello, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with your return and refund. We understand how frustrating it is when a return takes longer than expected to process. Your case remains a priority for our team, and we have continued working with our delivery partner to help move the refund process forward. Most recently, we escalated your case directly to their supervisory team for further review and are actively following up until we have a resolution. We appreciate your patience and thank you for giving us the opportunity to make this right. - The PERGOLUX Team
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Michael D.
Jun 5, 2026
The product itself is awesome
The product itself is awesome. We purchased a 10’ x 13’ pergolux 4 pro. It was built in a day and a half by the contractors who were doing our deck. In the last few days, it was easy to learn the remote and ap for the louvers, lights, and heater. The delivery experience was a challenge. AIT was not easy to work with. We had a window schedule and then learned there was some sort of error causing the order to be recalled. But, ultimately k have to give pergolux credit as they took responsibility and got a new one out within a week. The hero here was Japhet with pergolux customer service. He was maybe the 3rd or 4th person I spoke with. However, he remained patient, and took ownership of finding a solution. He emailed with me and was responsive to each email within 24 hours. If it weren’t for Japhet, I’m not sure we would have followed through. The summary here is that it’s a great product and you need to have Japhet in your corner.
Response from PERGOLUX USAJun 8, 2026
Thanks, Michael DiBartola, for taking the time to share this detailed review. Really glad to hear you’re happy with your PERGOLUX 4 Pro and that the install and day-to-day use with the louvers, lights, and heater has been smooth. Sorry again for the hassle with the delivery and the recall issue with the delivery company. We appreciate you calling out that the team stepped in and got it resolved quickly in the end. We’ll also make sure your feedback is passed on to Japhet! He’ll be glad to hear he was able to help you get things sorted and keep everything moving. Thanks again for sticking with us and for the recommendation. The PERGOLUX Team
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Megan H.
Jun 4, 2026
Experience with Pergolux is horrible
Experience with Pergolux is horrible. They don't stand behind customers and ensure that orders are shipped to customers. After the item leaves their facility, they don't offer support to customers to help track the item or ensure it reaches its final destination. DO NOT order from PERGOLUX. They could care less about your order, they just want your money. Is it a decent pergola, sure if you get what you order!
Response from PERGOLUX USAJun 4, 2026
Hi Megan, Thank you for taking the time to work with us, and we’re glad to hear the shipment was delivered successfully. Please let us know if there is anything else we can assist you with. Best regards, The PERGOLUX Team
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Mike
Jun 3, 2026
Very disappointed
i orderd a S4 and received confirmation it would deliver in 15 days. i called after 7 days to confirm shipment date and was told that S4 are not even in the United States yet but they would send me a S3. I asked for discount and didnt recieved one. Today the installers are telling me that the brain is a S2 which dosn't have bluetooth and other feature. Customer service is not helpful. Very disappointed after spending over $20,000.
Response from PERGOLUX USAJun 3, 2026
Hi Mike, Thank you for bringing this to our attention. We sincerely apologize for the frustration and disappointment you've experienced throughout this process. We understand your concerns regarding your S4 order, the changes in product availability, and the discrepancy between the equipment you expected to receive and what was ultimately provided. We also recognize that, after making such a significant investment, you expected clear communication and the features that were originally promised. We would like the opportunity to review your order details and determine exactly what occurred. A member of our team will investigate this matter and work toward an appropriate resolution. We appreciate your patience and apologize again for the inconvenience. We look forward to resolving this issue as quickly as possible. Best regards, The PERGOLUX Team
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Michael
May 28, 2026
Great Product with Great Service
Great product with great service! We installed our Pergolux last fall over our hot tub and we loved it. It made using the hot tub more enjoyable, not having to shovel snow before getting in it. We included the the heater which made for a comfortable transition when getting out of the hot tub on an icy cold night. We had purchased a couple of screens as part of our original purchase which we just installed this spring. One of the screens was missing a couple of brackets so I called and Pergolux service and they had those shipped right away to me. Thanks for being a great company!
Response from PERGOLUX USAJun 3, 2026
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that your Pergolux has made your hot tub experience even more enjoyable throughout the winter months. Adding the heater sounds like the perfect touch for those cold, snowy nights. We're also glad our customer service team was able to quickly assist with the missing screen brackets and get everything you needed shipped out right away. Providing great products backed by responsive support is what we strive for, and it's wonderful to know we've met your expectations. Thank you again for choosing Pergolux and for taking the time to leave such a thoughtful review. We hope you continue to enjoy your outdoor space for many years to come! Warm regards, The Pergolux Team
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Ken F.
May 27, 2026
Excellent customer service experience with Pergolux
I recently ordered a Pergolux pergola and had a very positive experience with their customer service team. Shortly after placing my order, a new promotion was released with lower pricing and additional accessories. While Pergolux normally does not offer price matching, Manuel Schradi worked with management to help find a fair resolution for my situation. He was responsive, professional, and clearly made an effort to advocate on my behalf. Pergolux ultimately provided a significant refund adjustment along with the promotional heater, which I greatly appreciated. My pergola has not yet been delivered or installed, so I cannot yet comment on the product itself, but the purchase and customer service experience so far has been excellent. I plan to update my review after delivery and installation.
Response from PERGOLUX USAJun 3, 2026
Thank you for taking the time to share your experience and for your kind words about Manuel and our customer service team. We're delighted to hear that Manuel was able to assist you and work toward a solution that felt fair. Providing responsive, professional support and ensuring our customers feel valued throughout their journey is extremely important to us. We truly appreciate your patience and understanding regarding the promotion, and we're glad we were able to reach a resolution that met your expectations. We're excited for you to receive and enjoy your new pergola, and we look forward to hearing your thoughts once it has been delivered and installed. If you have any questions in the meantime, please don't hesitate to reach out. Thank you again for choosing Pergolux and for placing your trust in us. Warm regards, The Pergolux Team
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Tiffany S.
May 16, 2026
Do not order from them
Do not order from them, they are a scam; we placed an order for a pergola to then be told the item was no longer available and they could not fulfill the order; they had no problem taking my money and did not inform me of the item being out of stock - I had to attempt to reach them several times to get this info after the order never shipped. They did offer to upgrade us to another model which only came in a bigger size and would not fit on our deck, however they didn’t seem to care about that when offering it; they were very difficult to get a hold of for a refund all the while they continued to sell this same product online to other people and show it as in stock in their site. They are scammers!
Response from PERGOLUX USAMay 18, 2026
Hi Tiffany, We’re sorry for the experience you had with your order. Due to an unexpected stock allocation issue, we were unable to fulfill the original configuration you selected. Once this was identified, we offered alternative options or a full cancellation, and your order was subsequently cancelled and fully refunded. We understand your frustration with both the situation and the communication, and we are actively improving our inventory tracking and customer updates to reduce the chance of this happening again. We appreciate your feedback and wish you all the best moving forward. Sincerely, PERGOLUX Team
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customer
May 15, 2026
Avit was beyond very helpful
Avit was very helpful ! I am picking up a project where someone else started and lost parts. So thank thank you Avit for your assistance!
Response from PERGOLUX USAMay 18, 2026
Hello! Thank you for your kind feedback. We really appreciate it. We are glad to hear that Avit was able to help you get things back on track, especially with stepping into a project that was already in progress and missing parts. I know how frustrating that can be, so I’m happy we could resolve it quickly for you. If you need anything further as you continue your project, please don’t hesitate to reach out. Sincerely, PERGOLUX Team
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