PERGOLUX USA Reviews | Read Customer Reviews of pergoluxshop.com

PERGOLUX USAReviews of pergoluxshop.com

4.5612 reviews
Nature & Environment
Waterbury, Connecticut

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PERGOLUX USA

About PERGOLUX USA

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.

PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pergoluxshop.com
Website: pergoluxshop.com
Category: Nature & Environment
Location: Waterbury, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PERGOLUX USA reviews

612 approved reviews, newest moderated first

Qasim R.
May 13, 2026
Terrible Customer Service; Falsely advertised product.
False advertising and terrible customer service. After purchasing the pergola in 2024, and an additional screen in 2025, and due to weather (a small thunderstorm), even though they say their product is hurricane resistant, my screens unhinged and the framing that holds them in place snapped off. I reached out for assistance, and they were not able to help and refused to send anyone to my residence. I am now stuck with a pergola with two damaged screens, and cannot enjoy my outdoor space. Worst possible decision I made was choosing Pergolux.
Response from PERGOLUX USAMay 18, 2026
Thank you for sharing your feedback. We’re sorry to hear about the frustration this situation has caused and that your screens were damaged. Our pergolas and screens are designed for durability in challenging weather conditions, however damage caused by environmental factors is not classified as a product defect under our Terms & Conditions, and is therefore not covered through on-site repair services. That said, we are currently reviewing your case internally and would like to explore possible options to support you further. Our team will be in touch directly to discuss this with you. Sincerely, The PERGOLUX Team
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MikeP
May 12, 2026
Quality product, Delivered quickly and properly packed
Delivered quickly and properly packed. Images only build and install manual needs more clarity - too many vague elements. As an Engineer and with judicious Googling we were able to find most clarifications - this should not be necessary.
Response from PERGOLUX USAMay 18, 2026
Hi Mike, Thank you for the review and for taking the time to share such detailed feedback. We’re glad to hear the product arrived quickly and was well packed, and that overall you had a positive experience. We appreciate your feedback on the installation manual, especially from an engineering perspective. There’s always room to improve clarity, and we’ll share this with our product and documentation teams to make the instructions clearer and easier to follow without needing outside research. If you have any questions during installation, our support team is always here to help. Sincerely, The PERGOLUX Team
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Nicholas
May 11, 2026
Customer service contact convenient…
Customer service contact convenient very accessible &knowledgeable about the product great quality in comparison
Response from PERGOLUX USAMay 11, 2026
Hi Nicolas, It’s great to hear that our team was easy to reach and knowledgeable, and that you felt supported throughout your experience. We’re also glad the quality of the product stood out positively in comparison. Thank you for taking the time to share your feedback. Sincerely, PERGOLUX Team
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Steven
May 10, 2026
Quality product that was well…
Quality product that was well engineered…. The You Tube videos were very helpful to help with the construction process… customer service was prompt and helpful for specific questions… I will recommend your product to others… I love how it all came together…
Response from PERGOLUX USAMay 11, 2026
Hi Steven, We really appreciate you taking the time to share your experience. It’s great to hear that you found the product well engineered and that the YouTube videos helped make the construction process smoother. We’re also glad our customer service team was able to support you quickly with your questions along the way. It’s especially rewarding to hear that you’re happy with how everything came together and that you’d recommend us to others. We truly appreciate your support. Sincerely, PERGOLUX Team
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korey
May 9, 2026
Sebastian was courteous
Sebastian was courteous, kind, and efficient. I was already interested by what I saw online, but Sebastian was the one who inspired me to make the free consultation appointment to get the information to invest into my home to make it greater.
Response from PERGOLUX USAMay 11, 2026
Hi Korey, We really appreciate you sharing your experience. It’s great to hear that Sebastian was so professional and easy to work with, and that he made a strong impression during your initial interaction. We’re especially glad he was able to help build your confidence in scheduling a consultation and taking the next step toward enhancing your home. We truly value your feedback and are happy to be part of your journey. Sincerely, PERGOLUX Team
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Norman
May 8, 2026
Great customer service and pricing
Great customer service and pricing. Excellent product and totally worth the price.
Response from PERGOLUX USAMay 11, 2026
Hi Norman, Thank you for your kind words! We’re thrilled to hear you had a great experience with both our customer service and pricing, and that you’re happy with the product and feel it was worth the investment. We truly appreciate your support and feedback. Sincerely, PERGOLUX Team
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Frankie D.
May 7, 2026
Well Made!
The ease of ordering dealing with Customer Service and the delivery service was exceptional.
Response from PERGOLUX USAMay 8, 2026
Thank you for your kind review, Frankie D.! We’re delighted to hear that you had a smooth experience with ordering, customer service, and delivery. Your feedback means a lot to the team and is greatly appreciated. If you ever need anything in the future, we’re here to help. Best regards, PERGOLUX Team
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Donna
May 6, 2026
Easy online ordering and options for…
Easy online ordering and options for payment planning with zero interest. Great with updates regarding delivery. On time delivery with no delay or issues.
Response from PERGOLUX USAMay 8, 2026
Hi Donna, Thank you for sharing your experience. We’re delighted to hear that you found the online ordering process easy and appreciated the flexible, interest-free payment options. It’s also great to know our delivery updates kept you well informed and that everything arrived on time without any issues. We truly appreciate your feedback and are glad everything went smoothly from order to delivery. Best regards, PERGOLUX Team
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