PERGOLUX USA Reviews | Read Customer Reviews of pergoluxshop.com

PERGOLUX USAReviews of pergoluxshop.com

4.5612 reviews
Nature & Environment
Waterbury, Connecticut

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PERGOLUX USA

About PERGOLUX USA

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.

PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: pergoluxshop.com
Website: pergoluxshop.com
Category: Nature & Environment
Location: Waterbury, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PERGOLUX USA reviews

612 approved reviews, newest moderated first

Walter
Jun 26, 2026
The salesman (Marcelo) that helped me…
The salesman (Marcelo) that helped me and I placed my order with was great to work with. (very knowledgeable about the product) The pergulox is excellent, it's very well designed, engineered & manufactured. Looks amazing on our deck. Delivered in an expected time & delivery men were great as well. Customer service always friendly & great at returning phone calls. I highly recommend them for your Pergola.
Response from PERGOLUX USAJul 7, 2026
Hi Walter, Thank you for the great review! We're so glad to hear you had such a positive experience with your PERGOLUX. We’ll make sure Marcelo sees your kind words. We love Marcelo too, and it’s great to see his knowledge and dedication recognized. He takes a lot of pride in helping customers find the right solution, and we’re happy he was able to make your experience a great one. Thank you again for choosing PERGOLUX and for the recommendation. We hope you enjoy your pergola for many years to come! - The PERGOLUX Team
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customer
Jun 26, 2026
Natalie was Great!
Great customer service thus far with Pergolux. Natalie was able to help us with a request we had made and while they weren’t able to get us exactly what we had requested, she was able to offer us something that was comparable. Thank you!
Response from PERGOLUX USAJul 7, 2026
Hi, Thanks for taking the time to leave a review! We're glad Natalie was able to help and work with you to find a solution that fit your needs. We'll make sure she sees your kind words—she’ll appreciate the recognition! Thanks again for choosing PERGOLUX. - The PERGOLUX Team
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Wayne J.
Jun 26, 2026
Great product that really finished off…
Great product that really finished off my deck project. Looks fantastic!
Response from PERGOLUX USAJul 7, 2026
Hi Wayne, Thanks for the great review! We're glad to hear your PERGOLUX was the perfect finishing touch for your deck project and that you’re happy with how it turned out. We hope you enjoy your new outdoor space for many years to come! - The PERGOLUX Team
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Ami
Jun 24, 2026
Love the quality of the product
Love the quality of the product. It's beautiful and sturdy/strong, and the design of the entire system is well thought-out. Ships fast and is packed well to prevent damage. The assembly instructions could be better, but Pergolux does a lot of work to provide videos and other resources to help make assembly easier. LOVED the SnapFit system, we were able to pretty easily add 3 screens to our system after-the-fact. It does exactly what we want in our backyard which is to block the sun but to also allow for good airflow when the louvers are open. I bought a different pergola brand for our front deck (the top of the line) and when I compare that brand to Pergolux, Pergolux definitely stands its own and for honestly 1/10th of the cost. Which is crazy.
Response from PERGOLUX USAJul 7, 2026
Hi Ami, Thank you so much for taking the time to share such a detailed review! We're thrilled to hear how much you love your PERGOLUX and that it’s delivering exactly what you wanted for your backyard. It’s great to hear that the SnapFIT system made it easy to add screens after the initial installation. We love that you were able to customize your setup and make the space work even better for you. We also appreciate your feedback on the assembly instructions. We're always looking for ways to make the installation process smoother, and comments like yours help us continue improving. Thank you again for choosing PERGOLUX and for sharing your experience. We hope you enjoy your backyard space for many years to come! - The PERGOLUX Team
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Douglas
Jun 24, 2026
Most issues can be resolved on their…
Most issues can be resolved on their chat system which is quick and painless. Connecting with a human in customer service was difficult, but once I finally got through it was all smooth and parts shipped promptly. Adolpho was excellent in handling my unusual circumstances. I highly recommend Pergolux without reservation.
Response from PERGOLUX USAJul 7, 2026
Hi Douglas, Thank you for taking the time to leave such a great review! We're happy to hear our chat support was able to help and that Adolpho was able to step in and make sure everything was taken care of. We appreciate your honest feedback about getting connected with our team. We're always working to make that process easier, and your comments are helpful. We'll be sure to share your kind words with Adolpho. Thanks again for your recommendation and for choosing PERGOLUX! - The PERGOLUX Team
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Randal
Jun 23, 2026
Instructions vague
Instructions vague. Videos often referred to older models. Louvers would not fit in the beam track plastic u-shaped channels without adding additional washers to make louver "pin" longer. Overall build quality is great. Squaring up the assembly was very difficult.
Response from PERGOLUX USAJul 7, 2026
Hi Randal, Thank you for taking the time to share your feedback. We're glad to hear you’re happy with the overall build quality of your PERGOLUX. We appreciate the honest comments about the installation process. We know clear instructions and up-to-date videos are important, especially for a project of this size, and we'll share your feedback with our team as we continue improving the experience for our customers. Thank you again for choosing PERGOLUX, and we hope you enjoy your pergola for many years to come! - The PERGOLUX Team
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Gary S.
Jun 22, 2026
We had an issue with the original…
We had an issue with the original purchase order number US12403. I filled out this form on May 6th and received a response, and to date, nothing has happened. No one returns calls. When you speak to someone, they say, " That's sales, and they have to call you back, and no one ever does. It has been over 8 weeks since we placed the order, and nothing has been resolved. I just filed a complaint with the Public Service Commission and BBB. This seems like a 27,000 Scam.
Response from PERGOLUX USAJul 7, 2026
Hi Gary, We're sorry to hear about the frustration you've experienced and understand how disappointing it is to feel like you have not received the communication and support you expected. We take concerns like this seriously and would appreciate the opportunity to review what happened with your order and the communication surrounding it. We would like to connect with you directly to better understand where things stand and help move this forward. Please reach out to our Customer Success team so we can look into the details of your case and assist. Thank you for bringing this to our attention. We appreciate the opportunity to make things right. - The PERGOLUX Team
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Linda A.
Jun 22, 2026
Excellent quality and communication…
Excellent quality and communication regarding our order. High quality materials delivered on time. However some critical components were not delivered by the shipping company. Our completion of the assembly was delayed by several weeks. This delay was acknowledged and well managed by the customer service rep, Adolfo. When all the parts arrived we could finish the assembly and realized how sturdy and well made this pergola is in comparison to other brands.
Response from PERGOLUX USAJul 7, 2026
Hi Linda, Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. We're thrilled to hear you're happy with your PERGOLUX and that our team was able to provide the support you needed. Customer experience is extremely important to us, and feedback like yours means a lot. Thank you again for choosing PERGOLUX. We hope you enjoy your pergola for many years to come! - The PERGOLUX Team
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