Jamal A.
Very good support
Very good support

At Performive, we specialize in partnering with growing Mid-sized companies by delivering secure, VMware-based cloud solutions, along with on-demand engineering resources and 24/7/365 Devoted Customer Support. We meet our customers’ needs through our VMware cloud solutions, data protection, and managed security services. With a consistent global platform to leverage, these medium-sized businesses now have access to solutions that simplify their day-to-day operations. Our customers’ internal IT teams are now entirely focused on driving innovation and business solutions in this demanding, ever-changing, technology-focused era.
Performive (performive.com) has 79 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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IT & Communication · Alpharetta, Georgia
Excellent

IT & Communication · AUGUSTA, Georgia
Excellent

IT & Communication · Hollywood, Georgia
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IT & Communication · Saint Simons Island, Georgia
Excellent
79 approved reviews, newest moderated first
Jamal A.
Very good support
Chris D.
Performive will nickel and dime you to death... They charge 3% for CC use but don't offer any other way of payment... and they charge monthly for cPanel. A first! I had been with this company for 18 yrs. It was called EWD Hosting in 2005, then they merged or changed with another company... I stayed as a customer before it became Performive. I had, and paid for, a supposedly 3 Gb of memory but got constant emails that the virtual memory of 512mb was overused. This has never been explained by Performive. I gave up. Urgent tickets take over 2 or 3 hours to be answered. I had often no service on both of my website with no warning or no information from Performive. Stay away... unless you like being charged for lack of service and constant charges on your CC. Following the reply from Performive: I am not here to start an endless back and forth with a company more interested in cheating their customers than providing services. I was with your company not for just a couple of months BUT FOR 18 YEARS!! Charging $32.25 + CC fee for a total of $33.38 PER MONTH for cPanel is unheard of in the industry! You're simply ripping off customers. If you wanted to keep me as a customer you should have done what was necessary before I left you. Mark Margagliotti also claim to help... but still waiting. I canceled my services on Tuesday but the account has still not be closed and I did not get any refunds for unused services. You do a lot of talking... but failed to prove you are trustworthy. There will be no further answer or reply to this one. End of the story. 6/26/23 Don't expect to be refunded for unused services. They charge you by the month but won't prorate refund you if cancel after the period started. Total thieves!!
Response from PerformiveJun 22, 2023
Good afternoon, Please let me know the ticket numbers where these questions were answered so that I can address internally with the team. I would also like to know where an urgent ticket took more than 1 hour for a response. A couple of points to clear up publicly here; We offer several ways to make payments other than credit cards. The cPanel monthly charges are pretty much the same industry wide now since cPanel changed their license model. I look forward to your response to improve service for all customers, Joshua Brown Director, Customer Operations
DJF
Always fast response and excellent customer support.
customer
I received a call and was able to TALK to someone for help. He walked me through the steps. Thank you!
Marios E.
fast and friendly service and support
customer
I am actively seeking new hosting for numerous clients. Your hosting and services are beyond a joke these days.
Response from PerformiveMar 30, 2023
Hello, We would love to understand more about what led you to post this review. Please let us know any affected ticket #'s. You can reach out to me directly as well, joshua [d] ot brown@ performive.com
Dirk
Solved the issue quickly
Nick N.
Performive was able to deliver when we were in a bit of a bind. A solid solution with a quick setup. Solved our needs.