Perform BetterReviews of performbetter.com

Response from Perform BetterDec 4, 2020

Hi Kelly, Thanks for reaching out! After reviewing your order, I can confirm that the reason the promo code did not work is because all four items you purchased were already on sale. We are not able to apply an additional discount to a sale item. If you were to purchase any regular priced items, the code would take 15% off. My apologies for any confusion! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 3, 2020

Hi Jonathan, We appreciate your patience during the backorder period. Thank you very much for the feedback! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 3, 2020

Hi Susan, Thank you for the feedback. I apologize for the inconvenience you experienced. When I type "Superband" in the search bar on our website, it comes up as the first option and with the word "Pad", the Balance Pad came up as the 4th option. We are always working to make improvements along to way so I will be sure to pass this along to our web team! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 3, 2020

Hi Jennifer, Thank you for reaching out. I believe you're referring to the Cyber Weekend free shipping promotion. I did go back to review the website and you are correct, it was still displayed on our sale page at the time of your order. In that case, I'm happy to honor the promo for you! I've removed the shipping cost from your order and will have a refund issued to your PayPal account. I will also follow up via email in case you miss my response here. My apologies for the inconvenience and miscommunication! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]