Susabella
Good selection of items - super expensive shipping charges
Only downside is that shipping options are expensive. Would have preferred to have my $3.00 bands sent via USPS than UPS which cost 3x the cost of the goods I ordered

Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Personal Care · West Warwick, Rhode Island
Excellent
Personal Care · Coventry, Rhode Island
Bad

Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent
6,839 approved reviews, newest moderated first
Susabella
Only downside is that shipping options are expensive. Would have preferred to have my $3.00 bands sent via USPS than UPS which cost 3x the cost of the goods I ordered
Tamara
So far so good with the ordering process.
customer
I placed an online order, checked the box for free shipping. Unbeknownst to me that meant there was NO FREE SHIPPING, but PICK UP. Totally confusing as I then had a rep reach out and tell me I MADE the mistake and I would be charged $15.95 for shipping for $36.00 worth of items. She would reduce the shipping to $9.95 because of MY MISTAKE, as a courtesy. My email confirmation of my order shows shipping was chosen, your rep sent me a very passive/aggressive email telling me that she checked on her side to say well of course it didn’t ship since there was no shipping confirmation, which is not what I communicated to her. Her email was chastising and then with a cheery “Have a good Holiday” ending does not resonate well. This was my first time using your online platform and it will be my last. Online purchasers are not unintelligent, we generally are able to utilize the prompts given on a website accurately. If there was confusion on a shipping option, perhaps it needs to be looked at for a clearer instructions.
Response from Perform BetterDec 8, 2020
Hi Helene, Thank you for reaching out. First, I'd like to apologize for the inconvenience experienced with your recent order. When the order was placed on our website, the delivery method selected at checkout was the "Pick Up at our Warehouse in Rhode Island" method which is and was the only free shipping method available. This was also noted on the order confirmation email. During the Holiday Sale, our biggest sale of the year, we do not offer free shipping. The cheapest shipping method available for an order under $75.00 would have been UPS Ground at $9.95. If you'd like to reinstate your order, I'd be happy to waive the shipping fee to make up for the inconvenience and to try to make this experience better for you. I will reach out via email to go over this as well, just incase you miss my reply here. Please do not hesitate to contact me directly as I will be more than happy to help! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
Wendy
always great
Edward R.
Easy website to navigate and easy to find what I was looking for. I have done busy with this company and I have never had any problems. Shipping is fast and on time delivery. A good company to do busy with.
Response from Perform BetterDec 8, 2020
Hi Edward, Thank you very much for the continued support! We truly appreciate your business! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
Lori K.
Very easy ordering process. Customer Service Rep was very helpful.
Benjamin C.
DELIGHTED!!! Thanks to perform better I have finally found my own concept 2 rower. Very quick delivery. Pleasant staff and website was easy to navigate. I would have bought more but found dumbells and kettlebells slight more competitive elsewhere. Thanks perform better!
Response from Perform BetterDec 8, 2020
Hi Benjamin, Thank you so much for taking the time to leave us a rating! We appreciate your business. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
Avis W.
Great service with no problems! 10/10 recommend