Perform BetterReviews of performbetter.com

Response from Perform BetterJan 5, 2022

Hi Robert, I understand your frustration and would like to apologize for the inconvenience. We find that often times, if we ship multiple dumbbells in one package, there is a higher chance of the package becoming damaged during transit. In this case, we felt it was best to ship them separately. It is unfortunate that one of the packages was lost while in transit with UPS. Your replacement was sent out yesterday and should be arriving to you tomorrow! Again, my apologies for the inconvenience. If there is anything else I can help with, please don't hesitate to contact me directly. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJan 5, 2022

Hi Tim, I apologize for the inconvenience regarding the new temporary surcharge. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. If you prefer to contact me directly, my contact information is listed below. Your understanding is greatly appreciated! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]