customer
Not happy with your temporary surcharge…
Not happy with your temporary surcharge fees.

Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Personal Care · West Warwick, Rhode Island
Excellent
Personal Care · Coventry, Rhode Island
Bad

Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent
6,839 approved reviews, newest moderated first
customer
Not happy with your temporary surcharge fees.
AC
Love the band, thought it seemed like a reasonable price until I got hit with shipping. But the band works nicely.
J. N.
Great products! Always my go-to place for fitness equipment! Awesome customer service! Thank you!
Vinnie
It was very easy for me to find the products I was looking for and to place the order.
Nejem R.
You guys are great. You ship on time and you make great products. Personally I'd rather you not include a paper catalog with the mailing. I don't need one. Is there a way to opt out of that? Otherwise, fast and reliable as always!
customer
Updated based on the “company response”. This is a copy & paste reply you give everyone. You did not address the deceptive practice of hiding fees until the end. Nor did you address the fact that an item is on SALE but has a fee due to COVID related inventory costs. Finally, you failed to address shipping costs based on total price of items vs. actually size & weight of items. My box arrived today. These exercise bands did not cost $30 to be delivered. You are profiting off of COVID fees that businesses started 2 years ago, are no longer necessary, but you did not go back to normal pricing. You lost a customer. **************** I was disappointed to get to the final payment screen to discover I had $30 added for shipping and $10 added as an additional fee. This feels very deceptive; like airline fees added at the last second. The items I was purchasing were “on sale”. The added fee was because of COVID inventory issues. In my experience, no one has a sale of items that are limited due to supply issues. It’s economics 101… supply & demand. A sale means you have inventory to move. Also, many online stores offer FREE shipping after a certain price point. A 15% shipping fee based on total goods purchased is not taking into account the weight & size of my items. I bought resistance bands. Not heavy nor bulky. Like the airlines, this company is taking advantage of a post-Covid situation and profitability of extra fees.
Response from Perform BetterAug 8, 2022
Hello Laura, We apologize for the inconvenience regarding the new temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. In addition, Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into other shipping options to try and save you money. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]
Rex
Have been in the fitness industry professionally since 1981, and have been purchasing equipment since that time. Even though there are plenty of companies out there, Perform Better has always Performed Best! They represent solid equipment and have top notch customer service. This is the stand out company in this industry!
Ron L.
website is simple and easy to use.