Hannah E.
No more night sweats, but not quite as expected
It’s not what I thought it would be, it has room for improvements, BUT I haven’t sweat through my sheets in a month since it arrived. Let’s start with the not so great, the app.. is the least user friendly thing I’ve ever used for new-age tech. It was basically vibe coded and half works. Set up to WiFi originally was the largest pain in our ass and we almost sent it back right then. Since having it for about a month, it’s randomly decided to not connect to WiFi via the app a few times and we’ve had to manually invoke the air for the night. I also THOUGHT before purchasing that this topper would COOL me down. In fact, it actually just keeps me more neutral than anything. I wouldn’t say I ever feel COLD with this on. My final thought on what could be better is the temperature sense settings. As someone who runs hot, the bed would kick over to level 10 every night in the middle of the night and wake me up because at its highest setting, level 10, it’s quite loud. The company discourages turning off the smart sensor feature but I turned it off and keep a constant level 6 at night and do feel like it’s less disruptive to my sleep and still keeps me dry. Now the good - seriously, I was sweating through my sheets every night before this. Since the first night, I haven’t woken up in sweat once. Again, while I don’t necessarily feel “cooled down” and the bed is certainly not cold to the touch, the constant air movement definitely keeps our memory foam mattress from holding my heat against me all night so it keeps me more “neutral” as I noted. I do also appreciate the manual buttons on the side of the topper as noted the app hasn’t worked a few nights randomly and we’ve still been able to use the topper. All in all we’re obviously keeping it, it’s working, is it perfect? No. lol I have hope for the next iterations / and hopefully when the company hires a proper app engineer. For the purchase price I’m not sure I’d recommend or purchase again, I’d likely look into the competitors that are actually known to COOL the bed to the touch, but I am happy to not have “water” to deal with. So give and take.
Response from Perfectly SnugSep 9, 2026
Hi Hannah, thank you so much for taking the time to share this thoughtful feedback! We're thrilled to hear your Smart Topper solved your night sweats and you're sleeping through the night. That is a huge win. We're also thankful the low-maintenance philosophy is something you're benefiting from. Regarding the topper not feeling "cold to the touch," this is absolutely correct and we completely understand some people prefer that. Our goal has always been to keep the sleeper's body temperature at a perfect sleeping set point (based on skin temp) for them, rather than to make them or their bed "cold." It is a tradeoff, depending on what you're looking for. With subcooling you deal with things like condensation in your bedding if the bed or topper surface is cooled below the dewpoint in your sleep environment, especially in more humid climates. This is one of the potential sources of mold in water-cooled sleep systems. Subcooling units also require more electricity, so higher costs and more heat from the subcooling unit on the floor. These can increase ambient room temperatures up to 10F, in a 10x10' room. BUT - we affirm that it's give and take. There's a reason there are multiple options on the market, so everyone finds what is right for them. 🤍 We have concluded that everyone hates our app and are actively working on improvements. 😅 Thank you so much for calling this out - it's all the feedback that has allowed us to move this to the top of our list of priorities. App updates will be available to all existing customers at zero cost, when they are released. We thank you again for choosing Perfectly Snug and taking the time to review. If you ever need a hand, please don't hesitate to reach out to our team at [email protected]. Have a great day, and happy sleeping! Warm regards, Dusty Customer Experience Manager