Perennial Van LinesReviews of perennialvanlines.com

This company is a scam. They have no trucks, no warehouse, no crew, and they are not accredited with the BBB. I used them because they said the had quote that was binding to not exceed. Then I get a call from their QA department that is designed to charge you more. Then they contracted my the job out to a carrier that charged me even more money. A complete horror story.

This company is just awful. I am still getting obnoxious phone calls from them over a month after the first time I asked them not to contact me again. The high pressure sales pitch turns really nasty if you tell them you want to check prices of other companies. If I needed proof that they aren't legitimate, this continued harassment is a great indicator. Don't let them get your number!

I had a HORRIBLE experience with this company.1st of all they are NOT a moving company. They get your business through a high pressure sales conversation and then broker it to someone else for packing and storage. I had several phone calls with them and each time they told me that my move was going to cost more, and after I made the initial deposit. No way out. They then subcontracted to a company in New Jersey. When they arrived at my home they looked at my items, mostly boxes, and told me that I had to pay an additional $1200. They are in your apartment and you have no option...oh, and CASH ONLY. Then they subcontract to another VAN LINE. Many weeks later, a man arrived at my home. Missing dresser, missing lamp, broken TV, broken glass, smashed boxes. I wish I could upload the photos that I took. DEPLORABLE, LOOK ELSEWHERE.

This was the worst experience moving in my many years of moving. The company was also completely unresponsive to my complaints. I asked the salesman, David Barr, for specific moving dates over a weekend, because my daughter was starting a new job, in a new state on Monday. I explained this to him. He proceeded to write up the order, but did not specify those specific dates, so according to DOT rules, they have 30 days to deliver from the date you request. None of this was explained to me and all I saw was the “REQUESTED” dates on the order. Unfortunately, my daughter ended up having to find a nearby hotel and pay for 6 days until they finally delivered her things to her apartment. They contracted this move out to a local company where her goods were stored over that period. The move ended up being about $1000 dollars more than Two Men in a Truck and no guaranteed move in date. I therefore advise that if you decide to use this crooked unethical company that you make sure it says “GUARANTEED” dates and not “REQUESTED” dates. They also charged me extra for every little thing, such as for covering the bed which included the cost of the cover plus $20 for the men to put it on, which Two Men in a Truck did not charge anything additional and were still $1000 less for a similar move. BUYER BEWARE!

My mother contacted this company to move her out of state. The mover never showed up. He claims he did and had an altercation with the home owner or neighbor. I have text messages and calls from the driver from 1030pm until 1130pm. What company loads a home that late in the evening??? The company will not refund the deposit. Jessica whom I believe is the only employee that answers phones told my mother she would make arrangements for another mover and would not call with updates. We ended up having to rent a uhaul and my nephew took time off to load and drive three states! Very disappointed in service and no resolution!

I chose Perennial to move from MN to KS because they helped me with a Military Discount. I was told the CEO is a retired Naval Officer. I was impressed and accepted the offer. Perennial sold my move to a company called Way To Go, Inc out of Minneapolis, Chicago and headquartered somewhere in Iowa (so it is hard to sue them. They ruined most of my items. Broke things in front of me while unpacking. Packed my items into 2 trucks and stored them in a location that was not disclosed to me. I asked they said don't worry about it. Items were wet. Some collectibles were ruined. I would not use Perennial again. It you are veteran, do not use Perennial Van Lines. They take no responsibility for any actions. They take no responsibility for your items. I keep asking for help and they blocked my emails. What company does this? Only a bad one. I asked to speak with the CEO as a veteran to another veteran. No replies. DO NOT use Perennial Van Lines. I am warning you!!!

I reserved the moving date and paid down payment. It tuned out perennial candidates line changed my moving dates and no one even bothered to notify us. Prior to the moving, I called them Many times trying to finalize the move. I still have to call them next week as they can’t give me a date as of right now. Until all is moved to my satisfaction , the review remains one star. Update: finally PVL sent its subcontractor “ American Home Relocation “ to pick up my stuff on the 8th. After many many calls, I just found out everything still sit in the warehouse. It has been extremely difficult to contain the moving company. If you read yelp reviews, you would understand PVL probably never vested it’s subcontractors. If American Home Relocation (844-5674407, I put its phone number here because they want to let you know it’s name) does the moving for you, bad luck. I would not use either of them in the future.

We went through my entire home inventory to be sure we got an accurate price. Other companies I spoke with just wanted a ballpark number of boxes to get me off the phone. Even with the full inventory, he came out lower than the other companies I talked to. They showed up on time and delivered on time.