Perennial Van LinesReviews of perennialvanlines.com

Team went above and beyond packing everything up and especially being patient with me while I took care of stuff I should have done long before they came through the door. I am happy to extend the company my highest recommendation and best wishes as it continues to grow.

Non professional When truck arrived to my destination they only had 1 person to unload my things. When I called customer service to ask them to get him help so my thing are damaged. I was told the other 2 that were supposed to come along didn`t show up. I said so you just sent the truck anyway, instead of making other arrangements. They said he can unload it is a professional. I said 1 guy can`t unload a 8 footlong couch or a king size bed. Not without dragging it. Rep just keep saying he`s a professional, If you do end up using tis company make sur you get in writing tat they will have more than 1 person to unload. Now I have to go thru thru clams process, wish me luck.

Very disappointed, and I am sure my company will share this experience for others to be privy of your bait and switch. BBB Rating & AccreditationTHIS BUSINESS IS NOT BBB ACCREDITEDB-Years in Business: 2

Do not hire this company. This company is just a broker, not a moving company. The process here is you speak to a sales person who quotes your move, provides lots of fast talk and sales BS. A few days later the customer service team calls to review the inventory, and jacks up the price. In my case by $800. On the day of my move, the company picking up the goods "re-estimates" the fees for moving my furniture and demanded an extra $3000. on the spot or they were leaving. No pressure there, Closing on our house was in two days. I had requested a for-sure delivery date in writing. The Operations Manager emailed me assuring me of delivery on my requested date of November 14, 2020.That delivery date meant nothing to either company. Pick up date was 10/26/20 for a move from California to Kentucky. The pickup was managed by a company named Flash Moving and Storage, Inc. They ran out of room for our goods in the truck, so they loaded yard furniture into a pickup truck. One of the chairs was ruined, They also loaded a Desk Top and a queen size mattress and box spring on the tailgate of their truck. We have pictures of all this stuff. They also left behind a refrigerator. When I advised this was to be picked up they told me it would cost more money. I advised Operations Manager I would ask our attorney to get involved in this situation. Delivery requested for 11/14/20. Customer Service at Perennial advised me on November 12 that they had 5-16 days to be late delivering my furniture. I exchanged several emails with the Operations Manager asking for a delivery date. I received responses of we will find out in 3-5 days. Further emails were ignored and phone calls went unanswered. After we engaged an attorney, delivery finally got scheduled for 12/4/20. Furniture left our home assembled and arrived disassembled. I have damage, furniture without hardware to reassemble. Missing parts etc. A detailed review of each article delivered includes items from other customers, our stuff is missing, boxes were opened, goods damaged etc. To top all this off the delivery driver threatened physical harm to our assists helping us move in. He also treathened to leave and just drop our goods off at a storage location. In a nutshell, this company is a scam outfit, operating at the fringes of the law. By the way, the State of California prohibits changing agreed rates on day of service, The State calls this action extortion. We are just beginning the damage claims process and will update this review as we see fit.

WARNING!!!! BEWARE!!!! STAY AWAY from this HORRIBLE!!!!!!! company. They are criminals that hire other criminals to move your belongings . This company does not care about your belongings or about your well being. Using this company was the worst decision Of my life! This company hires criminals (Konami moving & storage) to pick up your belongings Charge more money because your belongings are held hostage Delivery months later And the worst part of all When your belongings do arrive Everything is DAMAGED!!! Perennial Van lines ....,, you are truly the WORST, DISHONEST, DESPICABLE company EVER!! How do you all sleep at night Remember KARMA IS A REAL!

We were moving from California to Texas, 1.- Perennial Van Lines (PVL) promised to move the stuffs in maximum 10 day, took 29 days. 2.- PVL contracts third party movers, this makes the moving with higher cost and dilute responsibility. 3.-PVL gives you an underestimate quote based on volume or weight, just to win the contract. The final cost was 80% higher. 4.- PVL promised that one truck would be used in the move. Finally, my things were transported by several trucks. consequently, several uploads and downloads of my stuffs, with the damages derived from that operation. 5.- Poor handling, a lot things were broken or damage. 6.- The claim was made with evidence, driver report explaining the damage on some Items, photographs and attached all documentation requested. The claim was finally denied. I would go so far as to say that PVL is a scam and the terrible company to carry out a move, it is better and safer to carry out the move yourself, using a trailer and counting the personnel for loading and unloading. the responsibility rests on oneself and you save 60% of cost.

DO NOT use this company!!!!! DO your research before giving deposit. They are NOT honest and upright with you. They will STEAL your money and you will never get deposit back even if they don’t even come to your house or do a thing! We are moving from Florida to Utah-with 2 babies under two and I am pregnant. We spoke to the guy prior and he seemingly went over everything with us. We went over all the stuff we had. We gave him the date we need our stuff by. He said that’s absolutely no problem and the stuff should arrive by that day unless obviously an emergency or something happens which is understandable. He told us that they don’t take credit cards bc of the credit card extra charges. So we gave him our account number - MISTAKE #1 and RED FLAG!!!!! When we called back a week later to secure what day they are actually coming to get our stuff and make sure timing will be all good. The broker (you don’t talk to the actual company anymore) said that you absolutely can not plan on having your stuff there on the day that was talked about. Apparently the guy didn’t even list that date on the paperwork. And she said it can be anywhere from 5 to 15 buisness days. So essentially we can be in an empty house up to 3 weeks out. So we asked for our despot back right away to book another company and use the money for them or to rent a Uhaul and have my husband drive to guarantee driving. Another company said they can pretty much guarantee the date unless emergency obviously and that it would never be 5-15 business days later. So we called back again. Spoke to Jessica and Donna. They will NOT give deposit back even though we did not use their services. They said the 5-15 days was in the contract-we looked at the fine print and the contract again. It’s not in there. It does say the depsit is non refundable so that part is true however they SCAM you and are not honest up front and leave out the fact that you can potentially be without stuff for 3 weeks. She told me there are extended stays in the area. I would NEVER have agreed to this knowing I may need to be in an extended stay with a baby toddler and being pregnant while my husband starts his intense new job. I’m literally balling my eyes out so stressed out. We’ve spent so much money buying a home in this insane market to be able to make our kids comfortable and give a sense of stability and now we don’t don’t when our stuff will get delivered. How long we’ll be in an extended stay and all because they can’t give us back our despot. They also said they can guarantee the date with an extra $3500 on top of the expensive moving across country price. We don’t have all this extra money. So now we are stuck with this horrible company that I don’t trust for one second!!!! I also heard from the other company we talked to that after you pay the broker-the actual people that take your stuff with charge another fee on top of that. DONT USE. DONT MAKE OUR MISTAKE. DO YOUR RESEARCH!!!!

They are very professional and responsive team. The movers were outstanding. Took good care of our old and new house and carefully wrapped all of the furniture. The initial estimate was a bit lower than final hours so make sure to have a detailed list for a more accurate estimate. Will definitely be hiring these guys for our next move.