PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

Great product. Was missing the waterfall lid so they shipped me one. We love it

Excellent customer service.

I scoured the internet for a small plug and play hot tub and finally settled on one from PeopleLikeClearwater (PLC). I found the same model for a little less Black Friday weekend on Wayfair but it had 12-16 weeks delivery time. The deal from PLC was competitive and included the cover. I received my hot tub in 2 weeks!!!! They provided support at every step. I had zero issues, all arrived in great condition and works perfectly. The hot tub is perfect for me and my hubby and we are super happy. Please note, I compared to many other sites and companies and all except wayfair were higher cost and NONE had delivery in less than 8 weeks.

Excellent product and support! We ordered a four person spa and received it within 2-3 weeks. The spa arrived well wrapped and intact. We were able to set it up within a few hours and it was ready to use the following day. We're extremely satisfied with the quality of the product and with the on-line customer service we received. Thank you!!

We really like our hot tub. It arrived sooner than we expected and runs great. The only challenge we had was the hard wire connection inside the hot tub electrical box (not the one we added) has the wires entering into the box requiring an immediate 90° angle to connect to the terminal. Since we added a 240W, 50 Amp connection, the gage of the wire required was quite large and that 90° turn added over an hour of time to the install to get it done. I would like to recommend modifying the electrical/mechanical box to have a straight path to the connection. It would make the install much faster and simpler. Also, having never had a hot tub before, we would have enjoyed more info on required maintenance & upkeep. We figured all this out and are now enjoying our hot tub immensely. Would highly recommend it to others.

So far so good. Clearwater got the spa to me more quickly than I expected (within a couple weeks; other sites had a 3-4 month wait). Communication from delivery was not what I expected (10 minutes prior) but I raced home from an errand just in time. The spa seems to be working very well, despite frigid temperatures. I just love it!

Ordering and shipping response from Clearwater was great. Really like the hot tub. Delivery service was not as advertised, issues there. We were supposed to be contacted by shipper (Estes) and set up a delivery time/day. Estes notified us on a Friday that hot tub was out for delivery without giving us notice or setting up appointment. We had not planned for this so had made other plans for that day. Had to scramble to get delivery stopped. Following Monday arranged with Estes to have HT delivered following Tuesday between 9-3pm. Tuesday no delivery and no contact from Estes. Called late in afternoon and Estes had no clue what happened. Online tracking was not accurate or helpful. I setup to have Hot tub delivered next day, driver was very helpful.

It’s been weeks since I ordered the $650 dollar Cover,there ad says ships in 7-14 working days.That does not hold true on covers, i called after 14days and they claim that can take 8-12 weeks??? So I cancelled my order and they charged me a 3% restocking fee on a order they never had to ship out.Stay away from them, take your money and holds on for weeks then charge you when canceled.Never Again. days never again