Penn MedicineReviews of pennmedicine.org

Use your hard earned money anywhere else but not Penn Medicine. Call center staff is garbage and they are probably the most ignorant people you’re going to talk to. You have a referral from your family doctor who is Penn Medicine. You have test results from Penn Medicine. You call to book a specialist visit within Penn Medicine since you are referred from a Pen Medicine associate. The dumb person on the other side of the phone will answer - you need to confirm the diagnosis somewhere else and then come to us??!!! So basically I need to go to another specialist outside Penn. Confirm the diagnosis and then go back to call these DMF so I can give some money to them for telling me if the what someone else told me already. And unfortunately this is not my first bad experience. Hire based on ability to perform not just because they breathe.

1 star because 0 is not an option. Avoid this organization. If you are over charged, for whatever reason, dont ever expect to get your money back. I had a previously paid claim revised by my ins co several months later, reducing both their portion and mine. They will not credit me the over billed amount but they are billing me the new reduced amount! Their CSRs will also not transfer me to a manager but when one finally agreed, I was disconnected while holding. I've emailed the department head, no response. Did get a phone call back after 6 or so requests, but it went to voicemail and the caller did not leave their name or any way to reach them directly. No wonder they have an F rating from BBB who says they do not respond to complaints. Now going to State Attorney General to see what they can do. Will look for other places to review online as well, to prevent others from being robbed. Update: almost three months later they finally resolved the issue. May be due to this review, or the appeal I made to my credit card company, I don't know. At any rate, they may have now earned the one star.

Some of Penn Medicine nurses need to go back to school for bedside manners. I watched their faces as they spoke with my ninety- two year over mother about her health, as if her life it over because she is up in age. Like it is a waste of time to bring her to the hospital. It reminds me in 1984 after a heart attack, a white nurse demanded that I leave the intensive care united for a white man because my condition was not as bad as the white man. It wasn't what she said, its how she said it, throwing around her authority. So, if Penn Medicine give out notices about not tolerating violence in their workplace, they should tell their staff about being rude to patience.

I would avoid this home hospice provider at all costs. The management is terrible, understaffe, annd uncaring. Although they have Penn in the name, nothing about the care we received at home was in any way representative of what we would expect from HUP. We were lied to by the recruiting nurses, promised 24/7 access by phone, nursing care and medication management. We received none of it. Their primary goal was to get my mother on hospice so that they could bill Medicare. No one wanted to listen to our calls of complaint that no staff had come to help change her, or review her medication. My mother spent her final days with bedsores and in agony. It was a horrible experience with her writhing and crying with no one to help us with her pain and our anguish. When my mother finally passed it was hours before anyone even called us back. We ended up having to call the police for pronouncement. This place should really be shut down. I would check other reviews online and you will see that this is typical of their unresponsive service. We should never have put her in Penn’s home hospice. She passed two days after arriving home. We should have let her pass peacefully in the hospital where she would have had a humane death. Please do not let them care for your loved one. Doire research than we did.

Was seen in ED 2 days ago explained my symptoms in detail. Also, that i was born and identify as a woman and have been for almost 40 years so I know my body well ! I asked the RN why my lab results read that my WBC was higher than normal, he failed to explain and request to send the doc in. I ask the doc again are u certain the extreme pain and discomfort is indeed not what I’ve diagnosed myself with. She goes on to say SWEETIE, you do not have this issue. Here I am literally 2 days later same symptoms yet worsening & guess what ?! I truly have what I thought I had !! Came in at 7pm for RN on duty to confirm Finally taken back at 11pm to an area upstairs with a few other ED patients With absolutely no privacy !! I heard the women next to me very lengthy medical hx along with current symptoms and have yet to be serviced. From her passing clots, to her IBS, to the pharmacy she uses!! I would’ve given ZERO stars but it’s 2 here because DOC JUNE OR JUDE was EFFECTIVE, EFFECIENT, PLUS direct & clear with care ! Had Allergy bracelet on they come in like ohh we are goin to DC U, we sent the script ur allergic to- to the pharmacy mhmm 😅 w t f

Poor availability. Poor record keeping. Arrogant specialists don’t review your record until you are in the room with them. Be ready to explain your issue first to the nurse checking you in and then to the physician assistant who checks you out and then finally the doctor who ultimately spends a couple of minutes with you. You’ll leave wondering why you even came in. Sad state of affairs here the last few years. Used to be great but now just mired in bureaucracy. Good luck getting proper referrals. Nothing is better than showing up for a procedure only to be told primary care put in the wrong code and you can’t do the procedure you’ve been waiting 5 months for even after you followed up with insurance and made sure everything was approved. Just sad and frustrating over the last few years.

I'll be completely honest, I love the doctors, when I can see them. Which is never. I had an autoimmune flare 3 weeks ago, terrible almost lost my eye sight, couldn't get in to see the doctor. My child had utilized, couldn't get in to see the doctor. Infection of the toe, couldn't get in to see the doctor. We've been exclusively using urgent care for a year because we can't get appointments. This is unsustainable. Sick people need doctors. Why do I pay for health care? Why should I stick with you guys?

My experience with the actual physicians has ranged from poor to excellent. My problem is the total lack of integrated care promised and the unreasonable amount if time and effort it takes to secure a timely appointment even if you are a current patient. Example. It took me over a year to secure an appointment with a General Practitioner. Since securing the appointment they’ve changed the date twice most recently moving it 3 MORE months into the future. In addition, each internal group (General Practice, Pain Management, Ortho, Cardio, Gastro) are considered separate practices. Consequently you are considered a new patient even with an internal referral. And as a new patient within Penn Med you still do not get any advantages over someone walking in off the street seeking an appointment.