Penn MedicineReviews of pennmedicine.org

After surgery unit was terrible. The surgical teams were very rough. I lost my sister's life due to back to back invasive procedures after open heart surgery.the body didn't recover from the anesthesia and they kept giving more anesthesia and my sister lost brain activity and bleeding to death.it all happend in upenn.the surgical teams after surgery unit was so rough and didn't do anything right from the beginning.

This hospital is falling apart. You'll never get to see the doctor you have an appointment with. As bad as the VA.

I had already undergone extensive testing back home in the Dallas–Fort Worth area and was told I needed open-heart surgery. After researching my options, I chose Penn Medicine and Dr. Yoshida as my doctor of choice. I was scheduled to see him on Monday, October 20. Instead, I ended up in the Penn Medicine Emergency Room on Saturday, October 18 with dangerously high blood pressure — and they kept me. After further evaluation, it was clear that surgery was needed soon. There was an opening on Thursday, October 23, and that’s when the operation was performed. Dr. Yoshida performed a double bypass and an aortic valve replacement, and he did a truly miraculous job. His surgical skill and precision saved my life. His team — Eileen, Lisa, and Lexi — were also exceptional: organized, compassionate, and confident. Their professionalism turned a frightening medical crisis into something I felt I could survive. My recovery took place in the Cardiac Surgery Progressive Care Unit, where several people made a real impact. Fran was consistently outstanding — knowledgeable, attentive, and caring. Dean and I didn’t start off perfectly, but when things became critical, he stepped up and came through. He absolutely earned a place on the A-Team. I also want to recognize Ryan (RN), who was always courteous, respectful, and helpful. Naisha (CNA) was kind, attentive, and made many difficult moments easier with her attitude and professionalism. Maria, the social worker, was supportive, helpful, and reassuring when I needed guidance. Their compassion made a hard hospital stay not only tolerable, but genuinely pleasant at times. I also have to mention Shane, who is a master of calm communication and conflict resolution. At one point, I went over 16 hours with no pain medication, while suffering constant, torturous hiccups every 3–5 seconds. It was physically and mentally exhausting. When the situation reached a breaking point, Shane listened, took control, and resolved it quickly and professionally. During my stay, I experienced ICU delirium — something I later learned can occasionally occur after extended surgeries like mine, which went over 8 hours. It felt more like a dream than anything else. I still don’t know all the details, because I haven’t yet spoken with anyone who witnessed it firsthand. I’ve been told that I became confused, tried to pull out tubes, and insisted I needed to “get the F out of here.” For my own safety, I was restrained so I wouldn’t hurt myself. When I’m able, I would like to hear a first-hand account from the staff who were present, just to understand what happened during that moment. Not every moment was perfect, but most of the staff worked extremely hard, treated me with respect, and truly cared about my recovery. What matters most is this: Penn Medicine performed world-class cardiac surgery, managed serious complications, and saved my life. It has been just a little over a week since surgery, and today I walked half a mile. That says everything about the quality of care I received. To Dr. Yoshida, Eileen, Lisa, Lexi, Fran, Dean, Ryan, Nyisha, Bria, Maria, and the entire PCU team — thank you. I came all the way from Texas for this, and I would absolutely recommend Penn Medicine to anyone needing advanced heart care. I am alive today because of your skill and dedication, and I will never forget it.

They just want I surance payments. They keep people sick to bring them back over and over again My doctor is certainly guilty of this. I recently took a young lady friend to Penn Presbyterian hospital in Philadelphia where test were to be performed we waited all day and most of the night before the doctors came into the hallway where we waited and said that they reassessed her and based on their OPINION no tests or treatment would be implemented. If they would have done the tests they would have proof to either back up their OPINION or have proof that YES her condition is worsening. But good ole Penn Medicine wanted to her to keep going back for monitoring. For the insurance money. Is this not a insurance SCAM!

I arrived at my scheduled appointment on time with Penn Medicine for them to tell me they don’t accept my insurance after I jumped through all of their hoops including scheduling only in NJ, getting a referral from my primary, signing releases, etc. So annoyed!

Steer clear. Bunch of clowns. No idea how to treat you but won't refer you to someone who does. Literally took 5 months to get a script for doxycycline which "may or may not treat my inflammatory disorder and or bacterial infection"

Our first appointment in orthopaedics was cancelled with no explanation; the next appointment was three months out! We arrived for our appointment and waited 75 minutes until we asked to see a manager. Manager Lindsay entered our room. She said she had no idea how much longer of a wait to see the doctor. She also had no idea why our first appointment had been cancelled. When we asked her why our appointment was 75 minutes plus…, she said “there were issues.” Obviously, the manager has no idea what is going on! We left and will never return!

My daughter has CF and has to wait 8 hours in emergency with other people who have an illness that could compromise her health and safety!! We were told that she wouldn’t have to wait after the hospital across the street was finished,she will suffer at home until her lung function gets so bad she can’t even breathe!! I understand all people need medical attention but her illness is chronic and progressive with about 4 month long stays a year…. Shame she out aged chop they were great. Penn sucks makes me want to go postal