Penn MedicineReviews of pennmedicine.org

I went to ER in center city almost 5 months ago. I had a mechanical fall, hurt my back &broke my finger. The finger was treated by a PA who tried to reduce the fracture & failed, treated it very rough, Then the brains took an x-ray with the metal splint on it, brilliant, nit. The PA told me back xray was fine. No everything’s not fine. Didn’t even refer me to a back specialist. Almost 5 months later I get a $500 plus bill from Penn billing. I went through my claims with the insurance company and they had paid them over $1000 or more for everything. The reduction of the finger was not coded correctly by Penn billing & insurance company denied it, sent them something to correct the code which they never did. They ended up sending me a 500+ bill in the mail and I was furious. My only responsibility was the co-pay for the ER. I spoke to them today and they told me “oh they forgot to send it to insurance.” Come on, this big hospital system stupidly sends bills to patients when their insurance information is right in front of their eyes.. How can they have such inept billers & coders? I was thinking that this hospital ER was the lesser of the two evils, since Jefferson is just as bad or worse. But at least they’re billing is correct. I will not go back to Penn. They they tricked me into taking two x-rays by the specialist office and it was over $100 because they use “hospital equipment.” Total BS. Their doctors are just as bad lazy and don’t know how to communicate with the patient. Horrible experience.

I've had a hip replacement and while the surgery appears to have gone fine, the post operative care borders on making patients unsafe - if not already having crossed that line. There is perilously poor communication, lack of deep understanding of total patient health, lack of quality and accurate documentation in portals. An unbelievably unnerving experience which has left me thinking I need to scurry somewhere else for my left hip surgery - there is very little "care" being provided at Penn Medicine.

I am not getting the care I need. I still have the same symptoms I was admitted with and i have been out for 7 weeks. No one has any answers as to why the symptoms persist. I do everything I am told to do but I feel awful. The PCP JUST SAYS go to the E.R. but I do not have emergency signs. No trouble breathing or thinking or anything like that. Just a heavy face. It is hard to know if I am getting too much medicine or too little.

This hospital is falling apart. You'll never get to see the doctor you have an appointment with. As bad as the VA.

Was seen in ED 2 days ago explained my symptoms in detail. Also, that i was born and identify as a woman and have been for almost 40 years so I know my body well ! I asked the RN why my lab results read that my WBC was higher than normal, he failed to explain and request to send the doc in. I ask the doc again are u certain the extreme pain and discomfort is indeed not what I’ve diagnosed myself with. She goes on to say SWEETIE, you do not have this issue. Here I am literally 2 days later same symptoms yet worsening & guess what ?! I truly have what I thought I had !! Came in at 7pm for RN on duty to confirm Finally taken back at 11pm to an area upstairs with a few other ED patients With absolutely no privacy !! I heard the women next to me very lengthy medical hx along with current symptoms and have yet to be serviced. From her passing clots, to her IBS, to the pharmacy she uses!! I would’ve given ZERO stars but it’s 2 here because DOC JUNE OR JUDE was EFFECTIVE, EFFECIENT, PLUS direct & clear with care ! Had Allergy bracelet on they come in like ohh we are goin to DC U, we sent the script ur allergic to- to the pharmacy mhmm 😅 w t f

Poor availability. Poor record keeping. Arrogant specialists don’t review your record until you are in the room with them. Be ready to explain your issue first to the nurse checking you in and then to the physician assistant who checks you out and then finally the doctor who ultimately spends a couple of minutes with you. You’ll leave wondering why you even came in. Sad state of affairs here the last few years. Used to be great but now just mired in bureaucracy. Good luck getting proper referrals. Nothing is better than showing up for a procedure only to be told primary care put in the wrong code and you can’t do the procedure you’ve been waiting 5 months for even after you followed up with insurance and made sure everything was approved. Just sad and frustrating over the last few years.

My experience with the actual physicians has ranged from poor to excellent. My problem is the total lack of integrated care promised and the unreasonable amount if time and effort it takes to secure a timely appointment even if you are a current patient. Example. It took me over a year to secure an appointment with a General Practitioner. Since securing the appointment they’ve changed the date twice most recently moving it 3 MORE months into the future. In addition, each internal group (General Practice, Pain Management, Ortho, Cardio, Gastro) are considered separate practices. Consequently you are considered a new patient even with an internal referral. And as a new patient within Penn Med you still do not get any advantages over someone walking in off the street seeking an appointment.

This is a rating for the billing department. I had a bill for $20.34 I pd it through my banks bill pay. I received another bill. So I called my bank to see if the check had been issued. She said the check had gone out and was possibly lost in the mail so instead of advising me to wait a few more days she told me she would issue a stop payment. Apparently the hospital had received the check but before the hospital was able to post it to my account, the bank put a stop on it and the check was recalled. Penn Med put an NSF (Non sufficient funds) fee to my account of $25. I called Penn Med and she told me to call my bank and tell them to give me the $25 back. The rep at the bank told me how would they know that Penn Med would charge me $25 fee for the recall of the check. $25 isn’t much I know but to someone on SS disability it can be. An NSF may be legal but I question whether it is moral to charge me a fee as I did pay the bill. I tried to twice. That should count for something. And I Pd it (twice) before the due date so it's not a late fee.