Peet's CoffeeReviews of peets.com

I go here for coffee everyday. Very enjoyable

I wish i can give them 0 stars. The customer service is terrible. I purchased a Lors Coffee machine and they were great. Peets bought them and did not even notify customers that their subscription would be canceled. I have been trying for months to buy coffee from Peets and it is out of stock everywhere. I have called numerous times and they say will be available tomorrow. Nobody from customer service calls you back. Terrible company do not buy PEETS.

Peet’s Coffee is super tasty. The website is easy to navigate and shipments have always come on time. This is my favorite coffee!

I wish there were ZERO STARS. Horrible Service. Horrible Privacy handling of data. Endless emails despite multiple unsubscribes. No way to change your email so you can control it. No way to delete your information. Customer service phone line only offers options for purchases, no general customer service. I HATE PEETS and will never shop there again.

I was a sometimes Peet's coffee drinker until I got an espresso machine and discovered the joy of making my lattes with several of Peet's dark roasts! Unbelievable flavor...why buy a $5 latte when you can make your own and it tastes amazing. I have a Peet's subscription and love that it has the flexibility to delay, change, or skip shipments. Plus when they have items on sale of offer discounts, you can often get your regular product or another added on for the discounted price and have it shipped for your next delivery date. LOVE PEET'S!

Peets online website didn't fulfill my first-time order at all. The customer service rep (possibly an AI-generated bot) claimed they were working hard to fulfill the order. Peets' website claims the usual shipping time is 2 business days but busier times would get an arbitrary, undefined longer shipping period. I waited 5 business days and, since they could not promise to ship within 10 business days, Peets cancelled my order. Peets is owned by a large multinational company, so maybe that explains the lousy service. I decided to order much better coffee from a small business vendor.

Terrible Online Order Management. No follow-up emails telling you the shipment is on its way with a tracking number. Online Order shipments take up to 10 days for fulfillment. Confusing and incomprehensible order page for subscriptions or immediate orders.

I first got Arabian Mocha Sanani in a Peet's coffee shop. I went on to mail order it because the shop could rarely get FRESH roasted beans - it is now not available in the shop. Peet's has change their definition of fresh roasted, and now send me beans that were roasted a week before they ship them to me, so I now get beans that are 10 days or more since the roast date - most recently they shipped me beans on 4 Oct that were roasted on 24 Sept and I got them on 8 Oct. Those are old beans, no matter what they say about the packaging keeping them fresh. The crema, for example, is notably less 8 to 10 days after ROASTING, not after I open the package and the really wonderful flavor highlights are gone by then at most 14 days after roasting. Recently their fulfillment has gotten worse: I had a once a week subscyaription. I received one week's over a week late, and the next week's on the following day - so no coffee for 2 weeks, and then 2 pounds in 2 days.