Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.
Peerspace (peerspace.com) has 577 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
peerspace.com
Website
peerspace.com
Category
Malls & Marketplaces
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We book a meeting room with Peer Space and they canceled our venue 4 business days before our event.
Response from PeerspaceAug 7, 2023
Hi Kelly,
Thank you for taking the time to share your experience and feedback. We're sorry to hear that your booking was canceled so close to your event and understand the impact this would have had on your plans.
We take issues like this very seriously, and although we cannot change what happened, we want to make it right.
Please reach out to our customer support team **(https://support.peerspace.com/hc/en-us/requests/new),** with more details about your booking and cancellation so we can investigate this matter further and assist you in any way possible.
SB
Sanjini B.
Few choices of film location spaces and high priced
The choices of spaces on Peerspace are few and the prices are too high. Just to book a bedroom and living room - something very basic should not cost so much and the choices are limited and dismal. To book on Air B&B is cheaper for a day or night than using Peerspace and many list their properties on both platforms but make a lot more money on the Peerspace bookings. Also, the Peerspace APP is difficult to navigate and not very user friendly.
Response from PeerspaceAug 9, 2023
Hi Sanjini,
Thank you for your review and for bringing your concerns to our attention. We are constantly working to improve our platform and services for all users, and we appreciate your feedback in helping us to do so.
Regarding the comparison to booking on Airbnb, we strive to provide unique and high-quality spaces for our users, which can result in higher pricing. However, we do offer a variety of spaces at different price points to accommodate different budgets.
We will also take your feedback about the usability of our app into consideration as we continue to make improvements.
If you have any further concerns or questions, please do not hesitate to reach out to our customer experience team (https://support.peerspace.com/hc/en-us/requests/new).
JB
J. B.
Not what I expected
The space was under construction or renovation as well as in the process for setting up for an event after my booking. The space looked nothing like the listings photos, which was the only reason I picked the place. A lot of traffic from people working and setting up. No privacy. No introduction from the people there. I drove an hour to the venue and the model couldn’t reschedule so I was stuck with what was there and had to try to accomplish the shoot goals as best I could. The intended results weren’t met fort the shoot, on top of the sketchy entrance with 2x4s, trash, and pink insulation, I was put in a position of having to apologize and assure that this is not how I work and doesn’t represent me and my business. Comfortability and professionalism is a must. Had I known the vast white studio was going to be filled with 15 pink couches and boho props with a huge 10ft panda, I wouldn’t have even booked the space.
Response from PeerspaceAug 7, 2023
Hi J.B.
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience this may have caused. We see that you worked with our Customer Experience team to resolve the issue.
We understand the importance of providing accurate and reliable information about our spaces. We are working to ensure that our listings are up-to-date and reflect the current state of each space.
We appreciate your business and hope to have the opportunity to provide you with a better experience in the future. Please do not hesitate to reach back out to our Customer Experience team if you have any further concerns or questions.
JC
Jackie C.
Not willing to work with their Power Host
I'm very saddened that Peerspace is not willing to work with me and re list my listing that we have had for over 1 year. We had 127+ 5 star reviews and I asked for forgiveness for communicating with our rental clients within Peerspace and via text. I understand that this is a strict policy now but I've been a great customer with Peerspace for a few years now. I wish I would have been given a notice before they abruptly shutt down our listing. I also wish I could have spoke with someone over the phone and if they would have wanted to reason and work something out with us. Everything was done via email and Taylor wasn't too kind. At this point I won't be recommending Peerspace anymore. It seems like they aren't willing to work with their power hosts.
Response from PeerspaceAug 9, 2023
Hi Jackie,
Thank you for taking the time to share your feedback with us. We apologize for any frustration or inconvenience you may have experienced as a result of our policy regarding communication and transacting with guests.
We understand that you have been a great customer with Peerspace for a few years now, and we appreciate your loyalty. However, we must maintain a strict policy to ensure the safety and security of our platform and all users. While we do our best to support hosts, accepting transactions outside of the Peerspace platform violates our terms of service, and we are unable to reverse our decision.
KM
Kimberly M.
Absolutely horrible platform and even…
Absolutely horrible platform and even worse customer service! I have used the app to search venues for parties and events, and the app itself is subpar. However, what I encountered once trying to book a venue was appalling. I recently tried booking an event at a venue for my daughters sweet 16 birthday. When I made the payment, my card declined as my bank requested authorization for the $1000 transaction, which is not uncommon. I authorized the transaction with my bank, and was instructed to attempt the transaction again.
This time, I got an error message saying the transaction could not be completed. I attempted multiple times and same error. I tried contacting the host of the venue whom I had already been messaging with. Turns out she could no longer see my messages as a result of the issue. So I opened a help ticket via live chat, because there is apparently no direct line to speak with anyone. Odd. I then get a reply from Jazmine at Peerspace informing me that I have been banned from the platform and my account was closed immediately. Signed “This decision is final”
Are you kidding me??? For what reason? Because I had to authorize my card? I have never in my life been banned from anything for such reason, or any reason at all. This is atrocious. How do you operate a business in this manner. I plan to take this directly to the BBB. I would not recommend to anyone!
Response from PeerspaceAug 9, 2023
Hi Kimberly,
We're sorry to hear about your negative experience with our platform and customer service. We understand how frustrating it can be to encounter issues while booking an event, and we apologize for any inconvenience.
Regarding the restriction on your account, we take the safety and security of our platform very seriously and have strict policies in place to protect our users. Peerspace requires that all account holders provide evidence of event insurance, therefore your account was restricted until this information was provided. I see that you were able to provide the requested information and proceed with your booking.
Thank you for your feedback, and we will take it into consideration as we work to improve our platform and services for all users.
RR
RJR R.
HORRIBLE COMPANY!!
HORRIBLE COMPANY!!! RUN!!!! We set up an account, we listed our locations. We had a client rent our location. Everything went fine. PeerSpace kept their percentage of the money, but they never released our money to us!!! They kept our money!!! Thousands of dollars. They said our account is "not set up properly". We asked them to explain how? They said it does not match our legal name. We explained that our name is absolutely correct. They never resolved it, never called us, never gave us a straight answer. We called them and emailed them DOZENS OF TIMES. They never respond back. It's been months that they have our money. RUN AWAY!!! NEVER EVER DO BUSINESS WITH PEERSPACE!!! If they don't return our money, we will contact an attorney. HORRIBLE COMPANY. RUN AWAY
Response from PeerspaceJun 20, 2023
Hi Rich,
Thank you for your review. We are terribly sorry to hear about your experience and want to assure you that we take these matters very seriously.
After reviewing your account, we discovered a discrepancy between the legal name you entered on Peerspace and your tax documents. This caused our payment system to block the transfer of your earnings. Our payment processor, Stripe, requires that all hosts verify their business with a matching name and EIN for federal tax purposes. To verify this information with the IRS, Stripe requires that the *full name* be entered exactly as displayed on these forms, including upper/lower case, symbols, and punctuation placement.
We understand that this situation has been frustrating and confusing, and we apologize for any miscommunication that may have occurred. Once our 3rd party payment processor confirms that the EIN matches the business name, we will promptly issue the payout. Our team has already followed up with you directly regarding this issue, and we will continue to assist you in resolving it.
TM
Tavida M.
Wrong price
The price shown to book is not correct I have contacted the host and peer space to be told nothing can be done Gramh only response is sorry that the prices are not transparent my kid is crushed she loved and ok the space for her sweet 16 just terrible she is crying
Response from PeerspaceJun 20, 2023
Hi Tavida,
Thank you for your review. We apologize for any inconvenience you experienced during the booking process.
Our platform allows hosts to set rates for specific days of the week and times of day. As a result, a host's hourly rate may vary depending on the day you select. We are sorry if this was not clear, and we will continue to work on improving our processes. We appreciate your feedback.
RB
R.B.
I have been attempting to Claire an…
I have been attempting to close an account with them down for over a month. They responded to the initial email and then stopped responding. Please do not open an account with them if you want your data/privacy respected.
Response from PeerspaceJun 12, 2023
Hi R.B,
Thank you for sharing your experience with us. We are sorry to hear that you have had difficulty deactivating your account. Please know that we take the privacy of our users very seriously, and we apologize for any inconvenience caused.
After reviewing your communication with our team, I can confirm that we received your request on May 18th and deactivated your account on May 19th.
We will be following up with you via email shortly to confirm this information.
