PeerspaceReviews of peerspace.com

Response from PeerspaceNov 21, 2023

Hi SH, We are sorry to hear about the frustration you have experienced. We take your feedback seriously and want to ensure that your concerns are addressed appropriately. Our Customer Service team would like to gather additional details surrounding your experience in hopes we can resolve your issues surrounding payouts. Please follow up with our team by submitting a support request here: (https://support.peerspace.com/hc/en-us/requests/new) with the subject line: TrustPilot Review Follow Up, and we will be happy to investigate your concerns further.

Response from PeerspaceNov 7, 2023

Hi Adrian, Thank you for leaving your review, and we are sorry to hear of your experience. We understand the importance of a timely response regarding these situations, and I want to be sure we address your concerns. Upon review of your submission tickets to us, I can confirm that we received your live chat on 10/26 where we connected with you right away with the next steps of how to verify your account for payouts. We also received your email submissions to us on 11/1 and responded to you within the same business day confirming the payout had since been processed and the expected date you should have received it. If you have any additional questions or concerns, I would recommend responding to the email we sent you and we would be happy to assist you further.

Response from PeerspaceSep 25, 2023

Hi Uncle Joe. Thank you for leaving this review. We understand that receiving multiple emails can be frustrating, and our Customer Experience team would be glad to assist you with unsubscribing. Can you please reach out to us here: https://support.peerspace.com/hc/en-us/requests/new Additionally, you may also unsubscribe from our emails by selecting the 'unsubscribe' button at the bottom of the email.

Response from PeerspaceSep 20, 2023

Hi Caro, thank you for leaving your review and providing some insight into your experience. Peerspace is committed to ensuring all users on our platform are abiding by our Service Agreement that is agreed upon while creating an account. We are sorry to hear it did not work out to partner with us. We appreciate your understanding.

Response from PeerspaceAug 25, 2023

Hi Lori, I'm sorry to hear that you had a negative experience. We genuinely value your feedback and take it seriously. I want to clarify that, during our process for addressing missed expectations, we do require evidence from both guests and hosts to ensure that our decisions are fair and impartial. We aim to assess each situation thoroughly, considering all available information. We're sorry if your situation felt challenging, and apologize for any frustration it may have caused.

Response from PeerspaceAug 21, 2023

We sincerely apologize for the inconvenience you faced during our onboarding process, and we truly appreciate you taking the time to express your concerns. Upon reviewing our records, we found that you submitted your listing on 8/11/23, and the required updates were sent to you on the same day via an email from [email protected]. We acknowledge your follow-up on 8/15/23, and we're glad to note that your listing was successfully activated once you completed the necessary tasks on 8/15/23. Regarding the arrangement of your photos, please be informed that you have the ability to manage the order of your photos directly from your account. By utilizing the drag-and-drop feature, you can easily adjust the sequence of your images to your preference. Your feedback regarding this aspect of our service is highly valuable to us. We are committed to continuous improvement, and your insights will undoubtedly contribute to enhancing the user experience for all our customers. Once again, we apologize for any frustration caused and thank you for your understanding.

Response from PeerspaceAug 16, 2023

Hi there, We appreciate you sharing your feedback regarding your recent experience at one of our Peerspace listings. We're sorry to hear that your booking did not meet your expectations. It's important to note that the host's rules and property features, including surveillance, are typically listed on the property's listing page for guests to review before booking. We apologize if this aspect of the booking caught you off guard. Our intention is to provide transparency and ensure that guests are aware of the guidelines and amenities associated with each listing. We're sorry if you encountered challenges in following the rules during your bookng.