PeerspaceReviews of peerspace.com

Peerspace took money from me and won't refund my money, even though I've already reported them to the Better Business Bureau. Would not recommend using peerspace. Edit: Don't listen to the lies that Peerspace is telling as they respond to my review. They are full of it. They won't issue me a refund. They are liars and theives.

I booked a space through Peerspace for an engagement party and had one of the most stressful and disappointing experiences I’ve ever encountered with an event platform. After months of planning, the host canceled our booking just two days before our event — despite multiple confirmations and conversations in which we worked through her concerns. Notably, she told us she regretted accepting our booking because she hadn’t realized it fell on a holiday weekend. Even after we made major last-minute adjustments to accommodate parking limitations and reassured her about the guest count, she still chose to cancel less than 50 hours before our event. We scrambled to find a replacement venue, which forced us to spend hundreds of dollars in additional, unplanned costs. When we reached out to Peerspace for support, the situation only got worse. They ultimately closed our claim, citing a 48-hour deadline to submit documentation—a deadline that is nowhere to be found in their official Cancellation and Refund Policy. I also explained that I hadn’t received timely email notifications of their responses due to technical issues with their messaging system, and I even provided proof. Still, they have only deflected my repeated requests to reopen the case, without addressing the validity of my concerns or acknowledging the lack of notice and communication failure. Adding to the frustration, I tried calling their listed phone number multiple times and only received error messages—there was no working number to reach a live person. Most alarmingly, Peerspace has stated they cannot allow me to leave a review for this host (who is currently highly rated), because the booking was canceled. This means future clients could face the same issue with this host, completely unaware, and I have no way to publicly warn them through the platform itself. As of now, Peerspace has offered no resolution, no reimbursement, and no real path to escalate the matter further. I am requesting that my case be reviewed by management, especially given that their support team is enforcing an internal 48-hour deadline that does not appear in any formal policy that users agree to. As promised, I am updating my review with the new developments. Both the Peerspace chat and those who respond to third-party reviews have deflected responsibility, stating a timeline that does not appear in the consumer agreements. Additionally, they have ignored multiple requests for a number I can call to speak with a live agent. I strongly advise future users to refrain from booking through Peerspace—if something goes wrong, you may be on your own. Note that if you don’t constantly return to check support messages (even when in the midst of scrambling to pivot an event location) they may say you didn’t respond in time to qualify for reimbursement.

I had a horrible experience with using peer space, my wife and I booked a venue using peerspace for her baby shower, and ONE WEEK after we booked it, the venue cancelled on us after we had ordered everything and sent out invitations, it took us a VERY stressful few days to find a venue with less than a month to go, I DO NOT recommend relying on it.

I recently won an award for ‘best space in London’ and I was ecstatic, however it doesnt negate from the lack of support that they give hosts. Im sad to write this review but having read the reviews of other hosts I can see this is a recurring problem. I had a horrible client recently, I accidentally missed their call and ended up letting the client in 20mins late. I told the client that they can leave at 4:30pm, the left at 4:41pm. The client proceeded to leave abusive messages on peerspace platform when i requested compensation for them leaving late, i reported this to Peerspace - they did nothing. Ryan from Peerspace emailed me saying ‘weve decided to drop the £25 overtime charge’ yet I had to give the client a full refund and I received no compensation for the awful experience I had with the client. The client left a negative review which is impacting my business, yet I do not have the option of replying or getting any voice to the situation. This is not the first time I have had a terrible experience with Peerspace, yet they keep using my studio to promote their platform in their newsletters and hailing us as the 6th best space in London yet they fail to support us in our time of need. I keep asking Peerspace why the client was given a full refund and they haven’t given me a answer. I’ve been robbed in daylight! There is nothing I can do to get my money back. Lastly, the fees are incredibly high for the little assistance that they give. Hosts have to work extra hard to promote their space and Peer Space take a fee that doesn’t reflect in their customer service. I have built up a strong profile on Peerspace and I’ll be staying to reclaim my money.

UPDATE after peerspace reply: Peerspace has responded, but their reply is misleading and dismissive. They claim they “take reports seriously,” yet they ignored the overwhelming evidence I already provided. I submitted real-time chat logs, messages with Peerspace support (live chat during the incident when the host asked them to call the police as she was in danger) during the incident, witness accounts and contact numbers, screenshots of building neighbor's messages, and a lawyer’s letter from my building confirming the number of guests and the disturbance caused. We provided the police phone number for them to get a copy of the report as they requested. Peerspace has conveniently defined all claims 'arbitrary' in the face of a very critical situation, using that as an excuse to avoid accountability and take advantage of a user. Their claim that fees must be pre-listed in a host’s description is another way to shift blame onto hosts while failing to enforce their own policies. Their own Terms of Service state that exceeding the agreed-upon number of attendees may result in additional charges—yet they refuse to uphold this. ORIGINAL As a Peerspace host, I expected the platform to protect hosts from abusive and rule-violating guests—but I was completely let down. I had a terrifying experience where a guest brought nearly triple the allowed number of attendees, refused to leave, harassed me, blocked my own apartment door, and forced me to call the police. Fourteen officers had to intervene. My building was involved, fines were issued, and my reputation as a host was put at risk. Peerspace’s response? Absolutely nothing. • They refused to enforce their own policies—even though the overcapacity rule is clearly in their Terms of Service. • They claimed “lack of proof” despite real-time chat logs, Peerspace support messages, witness statements, building security records, and a police report confirming the number of guests. • They ignored documentation from my building’s lawyer, dismissing fines as “beyond their control.” • They failed to ban the guest or take any safety measures, even after being informed of the threats and police involvement. Peerspace claims to take host safety “very seriously”, but when it truly mattered, they were nowhere to be found. Their Trust & Safety team is a joke, and their policies are empty promises with no real enforcement. 🚨 If you’re a host, be warned: Peerspace will gladly take their commission but will do nothing to protect you when a guest violates your space, puts you at risk, or breaks the rules.

The provided code did not unlock the door. It appears that the deadbolt was mistakenly locked, preventing the automatic lock from functioning. I immediately called the contact number provided but received no response. After multiple calls and messages, I finally received a reply—one hour after my booking had already begun. As a result, I had to cancel my scheduled class, which made me appear unprofessional to my customers. Additionally, the listing does not clearly state that access requires either climbing four flights of stairs or using an uninviting freight elevator. The suite itself is difficult to locate, and the front door remains locked, forcing guests to navigate back down four flights of stairs to let others in and guide them through the building—an exhausting process. Having booked through Peerspace many times, I decided to take a chance on a listing with no reviews. Unfortunately, I would not book this space again. Peerspace then removed my valid review from the listing returning it back to 5 stars for future unsuspecting customers. As shown below, they acknowledge that they removed the review. They claim that my experience—paying for the space, arriving, and being unable to access it due to a non-working code—is not a valid experience. However, if a host has a pattern of not showing up, customers have a right to be informed. Had I been aware of this issue, I would not have booked. This raises concerns about the review system, which appears to be designed to highlight positive feedback while suppressing negative experiences.

I’ve been here for 5 years and I never needed to cancel a reservation. There are wildfires in LA, which effect our shoot because there’s fire and smoke everywhere. Host was hard to work With and did not refund us our $2,000 booking. We contacted peerspace 4 days before the scheduled shoot and told them we can’t go because of the wildfire and smoke all over the city. What’s the point of this shoot if smoke is everywhere? They left it to the host and host did not refund me!! I will not be using peerspace anymore.

Terrible interface. Booking a studio is an absolute nightmare. It seems that hosts cannot accept shoot proposals, meaning that credit card payments are made but left oending so if you cancel the shoot proposal there is the danger that the payment will still go through. Beware, Peerspace is not registered with the FCA so credit card transactions might not be safe and this company could be trading illegally in the UK. Avoid!