PebblebeeReviews of pebblebee.com

Tag always said I was at home. Thats always, never picked up a signal. When i complained, I was told it was MY phone signal issue.. not true as our apple tag showed location. Returned weeks ago and still awaiting refund. Poor all round.

[Taxes and import duties] Below are two problems which I resolved after talking with customer service. I include the resolution after the description of the problem. 1. When listing values of items on the package, they don't include price decreases related to buying 4-packs and discounts. For me, the stated value was close to 2 times higher than what I paid, which basically doubled duties and VAT I had to pay for the package. Resolution: Pebblebee reimbursed me for the difference in tax I had to pay. 2. During ordering, they claim that taxes are included, however I still had to pay VAT when the package arrived. The price didn't lower when I filled in the shipping address, indicating I paid the VAT twice. Resolution: I didn't pay VAT twice. According to Pebblebee, this "tax included" message is only invalid for customers in Switzerland due to being in Europe, but not in EU. [Customer Service] They reimbursed me for additional taxes I had to pay due to incorrectly stated values of items on the package, but they couldn't help me with my trackers not pairing (I managed to pair them eventually without their help). [Trackers] The trackers work well, but there may be issues with pairing. Particularly on Fairphone, it was impossible to pair multiple trackers (2-3) during one day and I had to spread out the pairing process over multiple days.

Did not assist in servicing a working device that will not pair. As far as the reply, I spent more of my personal time than needed not receiving the support needed. I have already switched brands of products. It is to late to resolve this issue, I already am determined to recommend customers find a different product and have a recommendation for that as well. And to TrustPilot: They respond 5 months later and you give me days to respond to their request or have the post flagged. Seems unbalanced.

Quite a good solution to tracking your devices, easy to install but a little disjointed when it comes to using Google Find My Device. The trackers show up on android devices when using the google app, but fail to show up on my iMac when I open my google account to Find my Device page. My other Android devices show up but NOT my Pebblebee Clips. This is MOST dissapointing. but having said that, the tracking of a lost device or item, that it is attached to, is genius and the alarm you can trigger is loud and the flashing light would allow locating the device even in total darkness. Only got the devices today but have heard that the battery generally requires charging about once every 12 months. Once a month would be sufficient for me so I will be delighted if it lasts as long as suggested. All in all, I can recommend this item.

The Pebblebee device works well provided you're nearby and can connect to it via Bluetooth. The alarm sound is loud and the light works well. Good that it's rechargeable. Unfortunately if you're not within Bluetooth range then the Pebblebee is effectively useless. It's hamstrung by the Google Find My Device app which needs multiple android devices to be nearby simultaneously before it will give a location. Until Google change the default settings on the Find My Device app so that the default is 'with network in all areas' on all android phones then Pebblebee and similar devices just won't live up to their full potential.

The items are great but they don't declare the correct values to customs meaning charges are huge. They don't make costs clear. They then avoid the questions when asked. Very misleading as a company which is a shame as honesty would have got them along way.

Terrible. Not ready for prime time. App is terrible, useless. With find my device app its marginal at best. Do not buy waste of money.

I see a lot of negative reviews on here, but many (not saying all) seem based on misinformation. First of all... As to the Google Find My trackers not working well when first received... Google was still rolling out the update. It was a few weeks before I was reliably able to "find" my trackers when testing them, but it began working and has only gotten better. You have to remember... It's not just when Google rolls out the update... It's when people get around to updating if they're not set to automatic. Writing this review in August of 2024 and I can find my clip, and wallet tracker easily and reliably when anyone else with an android is anywhere nearby. (This is with my phone set to Bluetooth off, and nearby device permission for Google Find My turned off so it can't find it itself and has to rely on the network). This brings me to number 2... A lot of people complaining it took a long time to receive. This because they were waiting for Google to roll it out so they'd be functional. They cut it so close that... As we've covered... Many devices hadn't got the update yet. So they really couldn't have shipped them any sooner. I have since placed 2 more orders and always received them within 7 days. Anyways... Since this is supposed to be a review... Ya, they work. They work well. And I now have a clip in my daughters soccer bag, a wallet tracker in my wallet, my daughter's wallet, and my wife's, and a tag in my son's glasses case and all are easily located at any time. And what's best... They're all rechargeable (which I haven't had to do yet for any).