Mr S.
Poor quality pearls and service
Poor quality pearls and service They were very poor in their communication and sent several emails all with different information leading me not understand when the item was coming, they then also made a mistake and the delivery was delayed beyond what they promised me on the phone. When speaking to them directly they were very rude and aggressive using diversionary tactics that it wasn’t their department and need to speak to someone else just wasting my time. When I did finally receive the pearls, they looked nothing like the ones on the website, they were of a completely different shape and quality and was told this is what I should of expected due to the class/grade – but if that was true why did their website have pictures of completely different pearls?? I would also like to state that I had ordered pearls of the exact same class/grade from another website that were of much better quality and were identical to their website picture. They then argued with me over their quality and over the returns process, the website very clearly had the wording “Free Returns”, though apparently this means they don’t charge you for returning items – and not that they can be returned for free – something which would be illegal in the UK market in any case. I would never use them again, they have zero concern over the fact they are misleading from the get go, they purposely mislead on their products/quality by using better pictures on their website than of their actual products, they mislead on free returns – despite it being mentioned multiple times and they couldn’t care less about their 100% customer satisfaction statement.