PearlsOnlyReviews of pearlsonly.com

Ordered these 2 weeks ago needed for my daughter's wedding emailed and called them !!!!!!!! nothing I am still waiting for them. Going into the third week

DO NOT BUY from them, I bought from them and had so many issues with them, in no particular order; - completely asymmetrical pearls (like it was put together by a child) - poor colour/hue of the pearls - poor customer service - delayed delivery, with no updates and poor service when chasing down delivery - tried to charge a return fee despite saying free returns as they claimed it was a restocking fee (not legal in the UK in any case) - really rude customer service and complaints procedure and they told me to get lost after me trying to get a full refund from them and to be clear, i didn't purchase the cheapest ones, I paid for one of the most expensive sets on the website as it was a present for a 30th birthday ##update## I am not sure how to reply but I can show multiple emails as proof of this, massive scam company breaking UK laws

Ho acquistato sul sito pearlonly.it, non lo farò mai più! Ti fanno credere che la sede è a Venezia invece la merce parte dall Irlanda, dal 16/12/25 ad oggi 6/1/26 sono ancora in attesa del mio ordine, il pacco è rimasto settimane fermo all'estero e poi ancora fermo 10 gg in italia chissà dove visto che il tracciamento che mi hanno dato è FASULLO e non porta a nulla. Chissà cosa arriverà poi visti questi presupposti. Sono passati 22 giorni ed ancora niente, ASSURDO! NON COMPRATE

Ordered 12/12/25, notification from Parcelforce that they are expecting the item for next day delivery on 16/12. Still no sign on 23/12. As others have said - seem to pretend to be local with fast delivery, but just dropship from China. No communication, 24/7 online chat never on, phone unanswered, Don't waste your time, try a genuine company instead. No idea what the pearls are like as have never received any. Definitely do not recommend at all.

Pretended to be a USA company, but everything sends out of Beijing China. The pearl necklace that came was in extremely bad quality, somewhat like toy necklace. I believe they are real, but they are of extremely bad quality, doesn’t look as advertised photos. Anyway, I chose to return in, the process is super flawed. They sent me a return instruction to ship it back to a local address in Singapore. Then hours later, send me another email to ship it to Texas USA. I was appalled. Free returns means you will pay for returns. Returning locally is cheap enough I am able to tank the cost, but returning to a location across the globe and suffer $100 is trackable shipping, is uncalled for. Anyway i am not sure if I would get my money back, i hope no one buys from these idiots again.

Die Halskette im Wert von 240€ wurde als Brief zugeschickt. Nie angekommen! Nachdem ich den Customer Service kontaktiert habe, wurde mir gesagt, es folgt eine Ersatzlieferung. Ich war nicht einverstanden, denn ich wollte die Kette verschenken und zu diesem Termin hätten sie nie geschafft anzuliefern. Die Ersatzlieferung angekommen, diese habe ich zurückgeschickt. Mein Geld habe ich nie wieder zurück bekommen, auch über PayPal habe ich es nicht geschafft. Auf meine E-mails bekomme ich jetzt auch keine Antwort.

Update: I did actually recommend this store to my mother as she admired the purchase I made. I don't have issues recommending Pearls Only for smaller purchases and when the customer is accurately informed about what they are receiving. I will be as logical as I can for this review. There is much room for improvement with this company. The good: 1) Ordering process was quick and easy. 2) The box and pouch are decent quality and are attractive. 3) The item was packed safely. 4) The pearls are the correct rating for quality (AAA) (Not with regards to the shape though). I have taken the CPAA course. 5) The pearls are pretty but nothing and I mean nothing like how they look on the website. Room for improvement: 1) the pearls looked nothing like the photo. Firstly they came as very very light lavender compared to the photo images. Secondly, they were OVAL (pretty much almost potato shaped). Both the description and image on the website describes them as round. 2) Delivery: Canada post.... the item was dropped in a community post box outside in the -10 celsius temperatures. I would not liked to have invested in an expensive item and have it treated this way. The website states that the necklace ships in 12hrs. I waited 3 days for a shipping status. The item was packaged well for having been put in the postal system. 3) Customer service: When I called to ask customer service whether I received a mistake due to the shape and colour, the person looked at my order and said they shipped what was advertised on the website. I wanted to talk to someone who knew the products to see if they do sell the pearls round and a bit deeper in colour and if so I would have been happy to exchange it. However, the individual did not seem very vested in the process. I cannot recommend Pearls Only to my peers for the above reasons. However, I have decided to keep the pearls as they are pretty, were at a decent price and I am a sucker for misfit things. My husband thought they looked nice for the price as well.

They send me empty parcel. I paid 400€ and box was empty. SCAMERS, I already dispute and have to visit police maybe.