Delonnie R.
Do NOT use this site
Do NOT use this site. Their “Doctors” are not even familiar with all the laws regarding ESA and Service animals. I paid almost $200 for complete crap. the 30 minute Letter guarantee was not honored, I received my letter 2 days later after attempting to reach out to support. They then used the incorrect pronouns in the letter which I had to write a whole review about for them to fix as their Customer support is virtually non existent. After receiving my second letter, my new landlords pointed out many discrepancies in the letter which they were right about. They state in the letter that ESA animals cannot be denied in temporary housing (hotels, motels etc.) nor charged, which is incorrect. That only applies to service animals. Their Airline letter is also complete crap as DOT no longer requires airlines to allow ESA animals to fly for free inside the cabin. I now have to submit a new letter through their ATTORNEY, because of this fake letter. Very unprofessional and un knowledgeable.