Zakiyyah
Letters are too generic and probably AI generated
I purchased the add-on Paperwork Renewal and it's very clear that everything is being generated by AI. The initial ESA letter wasn't approved by my leasing office and they have requested more information, however after purchasing the additional service I received the same ESA Letter. I have yet to hear back via email and it's extremely frustrating that I might be responsible for pet deposit and rent, after paying $150 for documents that seem to have worked for others. I hope the business owners can assist me ASAP edit: I'm changing my review from 1 star to 3 star, I eventually heard back from them a few days later and was told they have a high volume of requests. I was able to get a new letter to submit, and PDS verified the letter with Petscreening. Petscreening approved my 2 cats as ESA and I no longer have to battle with my leasing office regarding pet deposit or rent. PDS Center does work, but make sure that you have ample time to hear back from them and don't wait a few days before your deadline.