PDS CenterReviews of pdscenter.com

Very quick turnaround! Provide me a safe, secure place to request a ESA letter. Team was sensitive with all follow up questions and provided me all documents needed the first time. Would highly recommend over and over.

Quick but I think it should have included a verification card free.

Emailed them to let them know I had to have it submitted by a certain time, which was within the 12 hour guarantee, I didn’t get it until 14 hours later past the guaranteed time, and past when i needed to have it submitted. I emailed them to let them know, and got a reply that stated “it’s from the time that you fill out the forms, and was sent right away”, which was also completely wrong considering I have the email that states when I filled out the forms, which was 14 hours prior. I know I won’t get a refund or partial refund since they seem difficult to work with/didn’t take accountability for missing the timeline, so i’m just out of money on both ends since i didn’t receive it within the guaranteed time. I’d recommend this website if you’re not in a time crunch and expect to receive your letter within the time they promise they’ll send it! Also double check your letter because mine was sent with an incorrect address and wrong use of pronouns!

Terrible experience. The renewal process is still incomplete. Per the website, 24hr email with paperwork via email. I didn’t receive it and I had to email them and then 6 days later I received it in the email with the wrong last name. I never received the hard paper copies which they were supposed to mail with tracking info. Also ordered an ESA ID 40834 the same time as the renewal documents on January 25th and we are now in the ending of February and they have still not submitted order nor tracking number. I have emailed them more than 4x and still ID not delivered. I called the customer service number and the person said they only answer by email. They don’t offer refunds. Frustrating company to work with, lack of communication, and incomplete orders.

Really wanted to give this company 1 star, but we did get the certificate. Eventually. Their website states 12 hours or less or it's free. It took over 24 hours, and when I asked for a refund, per their own policy, they were argumentative and would not honor their claim.

I canceled this immediately after sending it in and discovered it would not be done for hours. I emailed and called.

It was quick and easy!

Great Service