PBFY Packaging Reviews | Read Customer Reviews of pbfy.com

PBFY Packaging Reviews | Read Customer Reviews of pbfy.com

PBFY Packaging reviews

108 approved reviews, newest moderated first

Ava B.
Jun 26, 2015
Excellent service and product
I was looking for these bags everywhere, since my current supplier stopped stocking the cello bags.They are exactly what I needed! I got three different sizes and they are all perfect! The ordering and shipping process was fast! I will definitely be coming back!
Response from PBFY PackagingJun 26, 2015
Internet High Five Ava! We're glad to hear we had the products you needed and that they met your expectations. We expect nothing less for our customers! Thanks again for ordering from PBFY and we're excited to be working with you.
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Miss Louise K.
Jun 26, 2015
Excellent service
Fantastic service.I ordered some samples(which had to be sent to Ireland) and got exactly what i needed and the follow up service was outstanding. I will be giving PBFY my business from here on in. Brian Posh Pops ltd>
Response from PBFY PackagingJun 26, 2015
Go raibh maith agat Miss Louise Keane! We're delighted that you enjoyed our great products and helpful customer service. If you need anything else, please let us know. Sláinte agus táinte!
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Matthew S.
Jun 25, 2015
Very good products, but too many faulty ones sometimes.
I have been purchasing standup coffee pouches for the past two and a half years. Lately I have been getting too many that either have faulty zippers or do not open at the bottom. That causes me not only to lose the bags, but also the labels that have been placed on them.
Response from PBFY PackagingJun 26, 2015
Thank you Matthew! This is unacceptable on our part and we deeply apologize. Your rep will be calling to send you replacement bags. If this ever happens again, please call us toll free at 1-877-224-7496. We are here to help you succeed and we greatly appreciate your business and continued relationship.
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Maryann
Jun 24, 2015
Sample bags
These bags are great. As soon as I'm ready to begin my business start up I will probably be ordering some. Thank you so much.
Response from PBFY PackagingJun 26, 2015
Welcome aboard, Maryann! We're thrilled that you chose PBFY for your business and we are looking forward to working with you and helping you grow. Don't forget to use the coupon code you received when you requested free samples!
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Christopher M.
Jun 21, 2015
Great experience
The product is high quality and the Service has been wonderful I will highly recommend your company to anyone and everyone!
Response from PBFY PackagingJun 24, 2015
Thank you Christopher! We're so happy to hear that you found our products to be high quality and our service met your expectations. Thank you for spreading the word about us and we hope to have a very long relationship with you.
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Joel P.
Jun 16, 2015
AMAZING EXPERIENCE
Great company to purchase from
Response from PBFY PackagingJun 24, 2015
Thanks Joel! We really appreciate your positive review and sharing your experience!
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Toofan L.
Jun 15, 2015
Shorted over 100 pouches so far
So far I've purchased 7,500 stand up pouches from PBFY and I've been shorted over 100 pouches so far (a loss rate of > 1%). I've sent PBFY a message but apparently they don't feel like a response is necessary. However, I believe a review is necessary to let others know that they don't bother checking the cases they receive from their Chinese factories, or if they do, then the shortage is acceptable. The 16 oz pouch counts are pretty close to the 500/case, but the 8 oz pouch counts of 1000/case are off by at least 10 pouches per case. The 1 oz pouch counts of 2000/case are also off, at least 25 to 30 per case. I also received a bad batch of 1 oz pouches where at least 40 of them were almost completely fused together. So in addition to the lack of counting capabilities by the Chinese workers (or the intentional shortage), there's little QA involved. I'll try one more order, but if the same problems persist, I'll be looking for another supplier.
Response from PBFY PackagingJun 15, 2015
Thank you for addressing this issue with us and we apologize that it happened. Per our phone conversation, you have been assigned to an inside Account Executive who will be servicing your account. We will be addressing the shortage immediately with our factories. Thank you for the new order you will be placing with us today. It means a lot that you are giving us another chance. We will follow up to make sure this new order was received well. We appreciate your business moving forward!
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Stephen
Jun 9, 2015
One sample is a "yes". The Other is a maybe?
Thank You for the samples. Still not sure on the 16 oz bag. Can I get a sample of the PBY2.8 Kraft bag ?
Response from PBFY PackagingJun 11, 2015
We're so glad you like the samples, Stephen! If you would like to test out different samples, please fill out the form on our website and we'll ship them out right away. We hope you say YES to PBFY when you are ready to buy bags for your product!
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