PBFY PackagingReviews of pbfy.com

I do not like the fact that the bags we ordered ended up a semi-chaotic mess in the box. Again. Even though we were assured this was not standard practice. We were also shorted a couple of bags in the order. I decided not to contact them for 3 bags out of a thousand, due to our last experience with contacting the company. Very frustrated and will be looking for another supplier for said bags. However, the bags themselves are quite functional, and are exactly what we need, which is why we came back a second time.... and why this is a three star review.

For the most part the 12 Oz. Bags are good. The only problem that I have is that I have come across some issues with the back of the bags being sealed. I have packaged the coffee and sealed the top only to have it spill out of the back of the bags. It is a waste of time and product to have this happen. Update: I received a call from my sales representative within hours of writing this review. They have offered to send me replacement packaging and are working with their quality control to make sure this doesn't happen anymore. Excellent customer service!!!

I like the options for coffee bags but would like to see smaller quantity for startup businesses or small roasters.

The quality of the kraft bags we ordered was inferior. We moved to the rice paper bags that did not look at all color wise as the sample I was sent. Sent an email to Betty a while ago and still haven't heard back. Sorry guys but you're not the only company selling bags (thankfully). We won't be ordering again from you.