Moon's mission is to provide frictionless financial services that free your crypto.Purchase Moon Visa® Prepaid Cards with Bitcoin, stablecoins, and other cryptocurrencies. Pay at millions of online merchants with secure virtual cards.
Pay with Moon (paywithmoon.com) has 261 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Investments & Wealth · Hollywood, Florida
Excellent
Investments & Wealth · Orlando, Florida
Excellent
Investments & Wealth · Ponte Vedra, Florida
Excellent
Investments & Wealth · BOYNTON BEACH, Florida
Excellent
Showing 108 reviews with 1 star · Clear filters
Tiffany
Woke one morning and my cards were canceled. I contacted their customer service, someone responded and said they are experiencing issues and they don't know when it will be fixed, and she asked me to do a refund, which I did, and only for me not to get my refund credited to me over 72 hours now
Response from Pay with MoonDec 13, 2025
We apologize for the delay in the processing of your refund. Your refund will be processed shortly.
Filip
Card is cancelled, and no refund so far. Also support is not replying to messages.
Response from Pay with MoonDec 13, 2025
We apologize for the delay in the processing of your refund. Your refund will be processed shortly.
Farokh H.
I created a Visa card, but it is now cancelled without any prior notice or reason. It is Black Friday and I am left with a cancelled card. The support does not answer either (18 days). It seems they have run into a problem with Visa cards, but a lack of communication is sub-professional. I hope everything goes back to normal. I liked the it when it worked; everything was smooth. UPDATE: After 18 days, still they have not answered my support ticket. I want to withdraw my balance but it is less than the 10$ minimum. what can I do? I cannot even add to it.
sir D.
my cards getting cancelled automatically ,maybe scam.
Barb
SCAM! They are thieves. They get your money, then they block you with no warning and no reason. They keep your money and never give it back. Frauds!
V. V. S.
Scammers, got my money and after 2 weeks canceled my card without any notification.
Reza R.
Scam ! my 10$ just go to garbage, i got a message in the first transaction : "We have detected a transaction in violation of our terms and conditions. Unfortunately our compliance requirements prevent us from serving you at this time". dont use it . every things you do is violation of our terms and conditions! even going for spotify!
DoDhLo D.
THIEVES, THEY TAKE YOUR MONEY AND DONT RESPOND THROUGH EITHER TICKETS OR EMAILS.
Response from Pay with MoonNov 18, 2025
Hi, that’s definitely not the experience we want anyone to have. We weren’t able to identify your account from this review alone. Please contact [email protected]