Pay with MoonReviews of paywithmoon.com

Had been using with no issues for months, then they terminated my card without warning and for no reason. I had to contact support who said I could request a refund for the remaining credit balance (almost $4K USD) and that it would take up to 5 days. It has now been 10 days and I have not received any replies from the support ticket/chat system which previously responded. I have referred this matter to my attorney for legal remedies as I thought this was a legitimate company with a doxxed C-Suite etc. They have stolen my money and from the other reviews I see seem to have done this to tons of users. Even worse, I had referred several friends and they ALSO had this happen to them. Unbelievable.

paywithmoon go offline. it scam. i have 9 usd balance in my paywithmoon acc. i cannot get refund. i lost my money. i get scam. please help me

I had $69 in my account, but when I checked today, I saw that my account had gone to 0 $ and I haven't received any response from them yet.

Money are stuck and there is no refund

I am writing this review as a last resort. My account ) has been suspended since May 2025. I have followed every instruction provided by support, including resubmitting my ID without a VPN to fix a "location mismatch" issue. I successfully completed the KYC link months ago, but my funds remain locked. I have sent multiple follow-up emails with no substantive response since September. It appears the automated system is failing to sync my verified status, and no human agent is willing to perform a manual override. I am requesting that a member of the Trust & Safety team manually review my case and release my funds immediately. If this is not resolved, I will be filing a formal complaint with the CFPB.

Platform down, rarely communication from customer service and they said they have no tentative date on when to expect refunds. Very shady and unfortunate. I have thousands i cant access. Requested a refund and still nothing

I understand that they might have issues with their issuer bank. But stopping refunds and postponing them indefinitely is unacceptable. They shut down the service and are now refusing to process refunds, claiming they will pay them once operations resume — which may never happen. At the same time, their refund policy clearly states that refunds are processed within 5 business days. This is a direct contradiction of their own terms and a complete disregard for customers. Update 16.12: Despite the support team publicly promising in the comments under my review that the refund would be processed, no refund has been received to this day. This strongly suggests that these promises are empty and raises serious concerns about the legitimacy of the service. At this point, it increasingly looks like PayWithMoon has effectively scammed its users. Update 24.12 The refund was reversed, and I received an email stating that I must re-submit the refund request, this time requiring KYC verification. It’s important to note that none of the sections in their ToS or Privacy Policy — which they reference in the email — state that KYC is required in order to receive a refund. This appears to be yet another serious violation and an obvious attempt to introduce additional obstacles for users, likely to delay refunds as much as possible.

Obvious scam: Card closed, money gone and no reply from customer support.